Ahmed Ezzat Hussein

IT Service Desk EngineerFull Time

• Job Details:As a Service Desk Technician, I am the first point of contact for technical support, responsible for receiving, logging, and categorizing incoming service desk tickets with accurate documentation. I provide first-line technical support by troubleshooting hardware, software, and network-related issues to resolve user concerns efficiently. I handle and escalate technical cases to the appropriate teams while ensuring all necessary details are included for swift resolution. I adhere to incident management policies and procedures to maintain high service quality and minimize downtime. Additionally, I monitor, track, and follow up on all assigned tickets until closure, maintaining detailed records and ensuring timely resolution within SLAs

It Support SpecialistFull Time

• Job Details:I provide technical assistance and troubleshooting for network, hardware, and software issues, ensuring optimal performance and security

It Support EngineerFull Time

• Job Details:o Troubleshooting hardware and software issues. o Setting up and maintaining computer systems, networks, and peripherals. o Ensuring data security and backup procedures are in place. o Providing support to end-users and resolving their technical issues. o Conducting regular system updates and maintenance. o Monitoring system performance and identifying areas for improvement. o Developing IT policies and procedures and ensuring they are followed.