Ahmed Emad

Senior Application Support SpecialistFull Time

• Job Details:• Administered roles and user permissions within the DIRAC ERP system, ensuring compliance with organizational policies and user needs. Delivered ERP support across diverse functional areas, including supply chain, HR, manufacturing, and finance, to enhance workflow efficiency. • Collaborated on the development and implementation of the POS system for retail operations within the DIRAC ERP framework. Provided comprehensive support for the "Retailhub" retail management system, ensuring seamless operations and minimal downtime. • Executed complex reports and data queries using SQL to support decision-making processes across multiple departments. • Assisted system administrators and technical support teams by resolving high-priority technical challenges and enhancing system performance. • Reviewed and provided insights on technical contracts with third-party vendors to align with organizational goals and system compatibility. • Developed user guides and provided training for employees on ERP and retail systems, improving system adoption and efficiency.

Applications Support SpecialistFull Time