
Ahmed Emad El-Deen Azzam
Senior VIP key account specialist at Mts
New Cairo, Cairo, EgyptWork Experience
Senior VIP key account specialistFull Time
- Job Details:Follow up on the team activities to achieving our objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices. Handle High level & complicated customers’ requests, inquiries and maintain a high level of customer satisfaction. Responsible for customer follow-ups and Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries. Use the available tools and systems to document customer requests and to provide the correct information and services log. Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.
Key Account ExecutiveFull Time
- Job Details:Managing accounts (costumers) inquiries related to our services, preparing any financial related activity, follow up with the account engineer to maintain our service quality and managing any new tenders to increase our market share. Also, i assisted in the company's business plan regarding 2021 year.
Business development executiveFull Time
Locum Meds
Jun 2019 - Dec 2019 -6 months
Egypt , Cairo
- Job Details:Researching organizations to identify new leads and potential new markets Contacting potential clients via phone, researching the needs of other companies and learning who makes decisions.
Sales executiveFull Time
S.A.F
Mar 2019 - May 2019 -2 months
Egypt , Cairo
- Job Details:Approaching clients through cold calls, marketing campaigns (Leads), getting new leads and performing Site showings.
Education
Bachelor's Degree in business administration
Canadian International College (CIC)Jan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
Abbas El-Akaad Language SchoolJan 2008
Activities
HR member at aiesec
Student Activity
Oct 2012 - Jun 2013 -8 months
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
profissional programming deploma
YAT·2010