Ahmed Emad El-Deen Azzam

Senior VIP key account specialistFull Time

• Job Details:Follow up on the team activities to achieving our objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices. Handle High level & complicated customers’ requests, inquiries and maintain a high level of customer satisfaction. Responsible for customer follow-ups and Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries. Use the available tools and systems to document customer requests and to provide the correct information and services log. Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.

Key Account ExecutiveFull Time

• Job Details:Managing accounts (costumers) inquiries related to our services, preparing any financial related activity, follow up with the account engineer to maintain our service quality and managing any new tenders to increase our market share. Also, i assisted in the company's business plan regarding 2021 year.

Business development executiveFull Time

• Job Details:Researching organizations to identify new leads and potential new markets Contacting potential clients via phone, researching the needs of other companies and learning who makes decisions.