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Ahmed Awad

Customer Experience Manager at Telus Health

Saskatoon, Canada
  • Contact Center Management
  • Service Level Management
  • Customer Satisfaction
  • Performance Management
  • Customer Care

Work Experience

Customer Experience ManagerFull Time

Telus Health

January 2017 - Present • 4 yrs, 9 months

Service Desk SupervisorFull Time

Vodafone Egypt

June 2010 - September 2016 • 6 yrs, 3 months

Sr. Engineer, IT Service DeskFull Time

Vodafone Egypt

December 2008 - May 2010 • 1 yr, 5 months

Engineer, IT Service DeskFull Time

Vodafone Egypt

March 2007 - November 2008 • 1 yr, 8 months

Education

  • Bachelor's Degree in Computer Science

    October 6 University (OU) - Egypt 2006

Skills
Tools and Fields of Expertise

  • Contact Center Management
  • Service Level Management
  • Customer Satisfaction
  • Performance Management
  • Customer Care
  • Customer Support

Languages

  • Arabic

    Fluent

  • English

    Advanced
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