Ahmed Attia

Team Leader Fraud Investigation and chargebackFull Time

• Job Details:Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team. Work involves managing all aspects of an inspection, including the planning, execution, reporting, and wrap up phases of each assigned inspection project. In coordination with the Manager of Inspections, establishes inspection objectives and scope of work; prepares and reviews planning documents, including engagement letters and work plan; and conducts entrance conferences with agency and client management to discuss objectives and scope.

Senior Fraud Prevention and ChargebackFull Time

• Job Details:Processing, disputing and investigating credit card chargeback cases to recover funds. Creating reports of Fraudulent or Service related chargeback cases. Ensure immediate identification of fraudulent chargeback cases to stop future losses. Analyzing large amount of data related to chargeback cases to find patterns of fraudsters to help to detect fraudsters on time. Monitor bank alerts daily and take necessary action to protect customers and try to waive losses before chargeback cases created. Exporting transactions reports from gateway daily to analyze all the related data and find if there is any fraudster behavior to be stopped and refunded back before chargeback Create reports for the gateway of all suspected Emails and Credit cards to be added to the blacklist to prevent any future transactions with same details. Reviewing the impact of our risk rules overall. Identify fraud patterns through the monitoring of high-risk countries and banks. Reviewing transactions to analyze transaction is fraud or genuine to be allowed. Contacting suspected customers to prove the transaction is genuine before processing the request. Develop, monitor, and implement proactive alerts across systems for suspicious behavior to be stopped once transaction is done. Analyzing reports of suspicious transactions to be moved to 3D because of trendy fraud behavior.

Fraud Prevention SpecialistFull Time

• Job Details:• Investigated and resolved customer concerns in collaboration with respective agencies and other departments Responsible for avoiding credit card fraud losses. • Contacted clients to verify legitimate or fraudulent transactions based on analysis of previous spending patterns and current fraud trends. • Support departmental efforts in the identification of fraud trends and communicate identified trends to multiple levels within the company. • Blacklist devices fraudulently ordered and identify fraud trends. • Reviewed fraud trends transactions by analyzing customer accounts. • Analyzed fraud trends and gathered the information for bank/law enforcement inquiries. • Perform detailed recovery investigations on fraud losses.