Ahmed Asim Fathy

Community ManagerFull Time

• Job Details:Building effective relationships with new and existing customers, working as part of a team to give the community everything they need. Creating exceptional experiences, and bringing new customers to the revolution by sharing the benefits of flexible working. Also caring for the centre by making sure the centre is always the professional, inspiring work environment as our community expects.

Customer Service RepresentativeFull Time

• Job Details:- Deliver high-quality service across multiple support platforms such as Facebook, Twitter and Instagram. - Be a passionate advocate for riders and drivers while answering any questions that come on the way. - Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences. - As a queue master I was responsible of filtering rider’s and driver’s queue and submitting daily reports regarding the queue health using SQL.

Customer Service RepresentativeFull Time

• Job Details:Resolve customer complaints via phone, email, or social media. Verify customers account information suggesting information about other products and services. - Acting as a supervisor and responsible of following up on my team’s daily tasks, requests and reviewing my team’s quality reports.