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Ahmed Mohamed Al-Ashmawi

Teamleader

Hadayek October, Giza, Egypt

Work Experience

  • TeamleaderFull Time

    Seera Group

    May 2021 - May 2022 -1 yr

    Egypt , Cairo

    • Job Details:Due to Covid pandemic I had to demote myself to a team leader as this is the only job I found during this period - Manage operations real time to insure meeting our PCA - Monitor and coach agents to insure high quality standards - Provide new ideas to enhance business process - Calibrate with different departments ( QA & FFT ) to set goals and discuss process challenges - Interview new hires ( within operation requirements ) - Validate losses - Report outages & escalate tools issues to the concerned departments

  • Project ManagerFull Time

    Proper Business Solutions

    Jan 2019 - Sep 2019 -8 months

    Egypt , Cairo

      • Teleperformance - Egypt

      • Assistant Contact Center ManagerFull Time

        Oct 2016 - Dec 2018 -2 yrs, 2 months

        • Back office SupervisorFull Time

          May 2014 - Sep 2016 -2 yrs, 4 months

          • Back Office AgentFull Time

            Nov 2010 - Apr 2014 -3 yrs, 5 months

            • First line agentFull Time

              Apr 2010 - Oct 2010 -6 months

              Education

              • Bachelor's Degree in Information System

                Ain Shams Academy

                Jan 2009 

              Skills

              • Offshore Accounts
              • Excel and Analysis
              • Customer Service
              • GDS System ( Sabre )
              • Managing Teams

              Languages

              • Arabic

                Fluent

              • English

                Fluent
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