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Ahmed Sayed Salem

Life is too short to be wasted.

Nasr City, Cairo, Egypt

Work Experience

  • Restaurant ManagerFull Time

    Elaf Hotels

    Feb 2018 - Feb 2020 -2 yrs

    Saudi Arabia , Jeddah

    • Job Details: Acting General Restaurant Manager by managing 6 outlets plus banqueting  Hired, trained, and coached 80+ staff members on customer service skills, food & beverage knowledge, and health & safety standards  Provided Administrative Support for the Director and Asst. Executive of [ELAF].  Consistently exceeded monthly sales goals by a minimum of 10% by training F&B staff on upselling techniques and by creating a featured food and beverage program
  • Restaurant ManagerFull Time

    Tolip Inn

    Jan 2017 - Jan 2018 -1 yr

    Egypt , Red Sea

    • Job Details: In charge of 3 outlets operation. "Main restaurant, Pool bar & Lobby lounge "  Decreased the staff turnover to 35%  Trained team members advancing upward into the hourly supervisor position
  • Assistant outlet ManagerFull Time

    Holiday inn Cairo city stars

    Jun 2015 - Jan 2017 -1 yr, 7 months

    Egypt , Cairo

    • Job Details: In charge of 4 outlets operation. "Star Corner Cafe, Deli ,Windows& Lime Lounge"  Official departmental Trainer for the whole F&B team approximately 70 employee.  Awarded Top restaurants in the IHG in 2016.  Achieving a record of 95% of the Heart Beat System.  Improved the monthly sales of the restaurant by an average of 10% by promoting the use of social network.
  • Head WaiterFull Time

    Holiday inn Cairo City Stars

    Sep 2012 - Jun 2015 -2 yrs, 9 months

    Egypt , Cairo

    • Job Details: Monitored and trained service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-on, and dessert efficiencies; raised individual and team results by as much as 50%  Top achiever for 6 months back to back.
  • Education

    • Bachelor's Degree in Accounting

      Menoufia University

      Jan 2006 

    • BSc in Accouniting

      Menoufia University

      Jan 2006 

    • High School - Thanaweya Amma

      Tewlana

      Jan 2001 

    Achievements

    Enthusiastic and hard-working Restaurant Manager with 10+ years of experience with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standers. Savvy marketer with a track record of improving revenue, reduce turnover, and increasing customer’s satisfaction.

    Skills

    • Leadership
    • Self learning
    • Hospitality
    • Customer Service
    • Sales
    • Food
    • Beverage
    • Customer Service Management
    • Customer Support
    • Service Center
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    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • Italian

      Beginner
    • French

      Beginner

    Training & Certifications

    • SSYB

      Georgia university·2020
    • Food and Beverage Management

      University of Bocconi·2020
    • Transformational Leadership

      ALISON·2020
    • Hospitality Management Studies - Food and Beverage Services

      Alison·2020
    • Hospitality Manager: Leadership

      AHLEI·2020
    • Supervisory Skill Builders

      AHLEI·2020
    • Training of Trainers (TOT)

      IBCT·2020
    • HACCP

      Galleria Hotel·2019
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