
Ahmed Sayed Salem
Life is too short to be wasted.
Nasr City, Cairo, EgyptWork Experience
Restaurant ManagerFull Time
Elaf Hotels
Feb 2018 - Feb 2020 -2 yrs
Saudi Arabia , Jeddah
- Job Details: Acting General Restaurant Manager by managing 6 outlets plus banqueting Hired, trained, and coached 80+ staff members on customer service skills, food & beverage knowledge, and health & safety standards Provided Administrative Support for the Director and Asst. Executive of [ELAF]. Consistently exceeded monthly sales goals by a minimum of 10% by training F&B staff on upselling techniques and by creating a featured food and beverage program
Restaurant ManagerFull Time
- Job Details: In charge of 3 outlets operation. "Main restaurant, Pool bar & Lobby lounge " Decreased the staff turnover to 35% Trained team members advancing upward into the hourly supervisor position
Assistant outlet ManagerFull Time
Holiday inn Cairo city stars
Jun 2015 - Jan 2017 -1 yr, 7 months
Egypt , Cairo
- Job Details: In charge of 4 outlets operation. "Star Corner Cafe, Deli ,Windows& Lime Lounge" Official departmental Trainer for the whole F&B team approximately 70 employee. Awarded Top restaurants in the IHG in 2016. Achieving a record of 95% of the Heart Beat System. Improved the monthly sales of the restaurant by an average of 10% by promoting the use of social network.
Head WaiterFull Time
Holiday inn Cairo City Stars
Sep 2012 - Jun 2015 -2 yrs, 9 months
Egypt , Cairo
- Job Details: Monitored and trained service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-on, and dessert efficiencies; raised individual and team results by as much as 50% Top achiever for 6 months back to back.
Education
Bachelor's Degree in Accounting
Menoufia UniversityJan 2006
BSc in Accouniting
Menoufia UniversityJan 2006
High School - Thanaweya Amma
TewlanaJan 2001
Achievements
Enthusiastic and hard-working Restaurant Manager with 10+ years of experience with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standers. Savvy marketer with a track record of improving revenue, reduce turnover, and increasing customer’s satisfaction.
Skills
- Leadership
- Self learning
- Hospitality
- Customer Service
- Sales
- Food
- Beverage
- Customer Service Management
- Customer Support
- Service Center
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Languages
English
FluentArabic
FluentItalian
BeginnerFrench
Beginner
Training & Certifications
SSYB
Georgia university·2020Food and Beverage Management
University of Bocconi·2020Transformational Leadership
ALISON·2020Hospitality Management Studies - Food and Beverage Services
Alison·2020Hospitality Manager: Leadership
AHLEI·2020Supervisory Skill Builders
AHLEI·2020Training of Trainers (TOT)
IBCT·2020HACCP
Galleria Hotel·2019