Ahmed Anter

Technical Support and Maintenance manager at Delta Communication

Maadi, Cairo, Egypt

Delta Communication

Mar 2014 - Present -11 yrs, 4 months

Egypt , Cairo

Job Details:1-Manage the all Process of the repair with the technical support Engineers and Technicians. 2-Manage all the daily process in the branch. 3-Contact with Huawei regional office to solve any technical issue. 4-Manage all (DOA & DAP) process with Huawei and dealers. 5-Manage all kind of complain (NTRA & CPA & Walk in customer & internal call center & Huawei call center & social media) in all our company branches. 6-Manage all spare parts process (order spare parts & solve discrepancy with Vendor & allocate spare parts in warehouse & return good parts & return used parts in warranty). 7-Deal with vender inspection visit in all branches. 8-Deal with service area needs (service tools & ESD tools & devices calibration) 9-Train all new hiring engineers & technicians. 10-Arrange all kind of report ( TAT , bounce rate , engineers and technicians KPI report , pending & waiting devices report , warehouse stock report) 11-Solve clams issue with vendor.

Delta Communications & Trading

Mar 2012 - Feb 2014 -1 yr, 11 months

Egypt

Delta Communications & Trading

Dec 2010 - Feb 2012 -1 yr, 2 months

Delta Communications & Trading

Oct 2009 - Nov 2010 -1 yr, 1 month

Electronic and Communication in Electronic and Communication
Institute of Aviation Engineering and Technology (IAET)
Jan 2003 - Jan 2009 - 6 yr
High School - Thanaweya Amma
El_kedawy ismail
Jan 2003