
Ahmed Tawfik Ammar
Assistant Store Manager at Vodafone Egypt
Maadi, Cairo, EgyptWork Experience
Assistant Store ManagerFull Time
Vodafone Egypt
Jun 2017 - Present -8 yrs, 1 month
Egypt , Cairo
- Job Details:-Ensure appropriate service is constantly given to all customers. -Perform the store's daily checklist. -Ensure the quality of delivering consumer and enterprise customer care activities. -Achieve the team's assigned strategic items. -Monitor the quality of sales and improve the closure rate. -Handling variance reports and taking corrective and preventive actions. -Ensure the team's adherence to company's policies and procedures. -Cost efficiency and effectiveness implementation. -Manage and develop team's performance. -provide support, guidance and solutions to the team. -recognize the team's effort. -Ensure that VF culture are properly communicated and put in action. -Maintain the agreed stock level at all times. -Ensure efficient and smooth day to day operations. -Communicate daily reports and correspondences to stakeholders. - Supporting in maintaining the store's look & feel standards at all times
Sales Executive (Marketing and Consumer Sales)Full Time
Vodafone Egypt
Jun 2016 - Jun 2017 -1 yr
Egypt , Cairo
- Job Details:Develop and execute a strategic plan for indirect channels. -Provide continuous involvement in day-to-day business development, prospecting, networking, and sales generating activities. -Conduct ongoing analysis and sales forecasting for indirect channels to ensure gross objectives are attained. -Play a critical role in establishing indirect dealer relationships in the local market. -Coach, develop and motivate agent and distributors to achieve company objectives. -Plan and facilitate daily sales team meetings. -Partner with Marketing team to roll out programs in support of local revenue goals.
Retail senior sales RepresentativeFull Time
Vodafone Egypt
Jun 2014 - Jun 2016 -2 yrs
Egypt , Cairo
- Job Details:Acting as shift leader. -Manage to achieve the target, in the mean while provide the needed help to my colleagues according to my job duties. -Lead the daily briefing with my colleagues. -Checking the communication E-mails as there were updates every day in regards to the customer's plans and that information were communicated on daily basis directly with customers
Retail Sales RepresentativeFull Time
Vodafone Egypt
Jun 2012 - Jun 2014 -2 yrs
Egypt , Cairo
- Job Details:• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment • Fulfilling the customer need with speed & simplicity Handle customers' inquiries & complaints in a positive manner • Acting as customer's telecom advisor • Ensure that the customer got all the needed service before leaving the counter • Farewell the customer & invite him to revisit our store • Provide strong & updated product knowledge & competition's offers awareness
Education
fucalty of commerce in commerce
Helwan UniversityJan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
Hadayek Al maadi expermental languag schoolJan 2005
Achievements
Experienced/accomplished Assistant Store Manager with 10+ years of experience in the telecommunication sector with proven record of improving the KPIs at the store level, as well as individual team members' achievements through increased market share, revenue and tnps. Expert at putting into motion the company's strategy using agile methodology. Designed automated Vodafone 'One-to-One Evaluation' Sheet for sales executives, which has been implemented across Vodafone Egypt. Skilled in Management, Customer Service, Sales, Direct Sales, driving figures, leading operations effectively & efficiently.
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Managing Stress for Positive Change
National Association of State Boards of Accountancy (NASBA)·2020Retail Customer Service Management and Coaching
linkedIn·2020Working with Upset Customers
linkedIn learning·2020Productivity Tips_ Finding Your Productive Mindset
linkedIn learning·2020Agile Requirements Foundations
PMI®·2019Managing Stress for Positive Change
PMI®·2019Digital Marketing
Dot-Native Avado·2018Retail Academy, Vodafone
Vodafone·2014