Ahmed Saeed Aly

Travel Specialist / Operations ManagerFull Time

• Job Details:· Supervising the operations staff. · Identify customer needs and desires along with budget and schedule to select appropriate travel plans for the whole destinations. · Cooperate with hotels, suppliers and other external parties as required. · Provide detailed estimates for customers that include all aspects of travel needs. · Booking worldwide hotels through B2B online systems, Hotelbeds, GTE, Dotw, HotelsPro, LE Monde, Spiderholidays, GTA, and Etc. · Prepare detailed quotes for travel plans and present to clients and work with them on any needed changes prior to booking. · Handle corporate accounts, bookings for flight and hotel reservations. · Handle large group travel for businesses including conference rooms and bus or shuttle transportation. · Handles corporate accounts bookings for flight and hotel reservations. · Oversee full itineraries to include air tickets, hotel, cruise, car and land transfers, as well as tours and ‘extras’ to ensure every trip is seamless, and goes above and beyond clients’ expectations. · Check availability and process bookings on all Online Hotels reservation systems, and to handle client requests from initial inquiry to client departure and follow up. · Deal with all travel enquires via telephone, the Internet, Skype and email. · Inform clients about most tourism attractions at their destinations. · Provide replies to consumer inquires for general information as well as travel information. · Follow up with the client when necessary to secure the reservation.

Operations ManagerFull Time

• Job Details:· Supervising the operations staff. · Cooperate with hotels, suppliers and other external parties as required. · Solving problems and making decisions. · Preparing tour packages outbound and inbound. · Booking worldwide hotels through B2B online systems. · Deal with all travel enquires via telephone, the Internet, Skype and email. · Able to match the correct Product or Package with the client. · Book reservations for the client for Air tickets, Hotels, safari tours and car rentals. · Follow up with the client when necessary to secure the reservation. · Selling travel products and tour packages. · Sourcing products and destinations to meet consumer demands. · Dealing with customer enquiries and aiming to meet their expectations. · Overseeing the smooth, efficient running of the business. · Dealing with disciplinary matters and customer complaints.

Travel Specialist - Operations Coordinator Full Time

• Job Details:Supervising the operation staff. - Providing Complete travel solutions to our customers with high quality of services. - Booking all hotels , Exc., Cruises ,Transfers , Domestic flights Requested for individuals including Fly & Drive Programs. - Requesting for alternatives hotels if not available & re-organizing the trip especially with Islands. - booking some hotels if needed through the web. & following it’s confirmations. - booking for long Tours with many destinations/Islands. - Booking & Following Wedding Packages When requested. - Organizing all different styles of holidays , propose low and high cost covering all Client’s requests Including Flights , Transportation , Hotels , Excursions…Etc. - Deal with all travel enquires via telephone, the Internet, Skype and email. - To be able to match the correct Product/Package with the client. - Sourcing products and destinations to meet consumer demands - Dealing with customer enquiries and aiming to meet their expectations. - Dealing with disciplinary matters and customer complaints.