Ahmed Mohamed Ali

Service AdvisorFull Time

Senior service advisorFull Time

Senior service advisorFull Time

• Job Details:• Ensure that the duties are carried out in accordance with the relevant Service procedures and in in a timely manner. • Continuously strive to delight customers and work towards achieving the highest degree of customer satisfaction and are “Completely Satisfied” • Proactively seek and secure repeat business, referral and other available methods. • Ensure that records with customer information to ensure that the CRM database is fully and accurately maintained. • Respond promptly to all Service customer enquiries, communications and requests. • Respond to emails and web lead within the prescribed timelines • Deal satisfactorily with all customer queries within one working day of any query being raised, referring it to Service Management as necessary. • Ensure that all paperwork and other communications to customers are clearly explained. • Authority to instruct administration staff in the processing of documentation and paperwork, in accordance with the policies and procedures. • Authority to instruct and supervise staff and customers in situations of emergency or danger. • Ensure that operational information is communicated clearly to all other appropriate departmental staff in accordance with the relevant procedure. • Keep updated on competitors’ products and keep updated on public perceptions of the industry, the dealership and its products.