Ahmed Ali

Quality SpecialistFull Time

Quality Lead (du Account)Full Time

• Job Details:Responsibilities : • Improving/Monitoring Quality Scores, C-Sat and AHT for 30 Consultants (Egypt). • Part of BCP to remotely support India (30 Consultant) and U.A.E (15 consultant) • Provide needed coaching to all consultants after monitoring different types of calls • Prepare corrective action plans for the BQs. • Publishing Client Daily, Weekly and Monthly Quality Reports • Prepare RC analysis using Six Sigma to recover a red metric or correct a bad behavior. • Validating the calls for dissatisfied customer and share analysis to determine the root cause then coach the Consultants and set action plans according what's needed. • Brief the team for any process updates/new products. • Carry out soft skills training to new hired consultants. • Create and maintain an enthusiastic and friendly work environment.

Sr. Data Analyst – HSE (Schlumberger Account)Full Time

• Job Details:• Prepare reports and analysis for Schlumberger fleet, highlighting major deviations committed by Schlumberger drivers and apply corrective actions according to Schlumberger standards. • Support the accident analysis team and determine the root cause behind the accident if there is any and send the final report to the concerned team. • Handle/respond to all client queries related to reports and analysis and driver’s behavior • Provide needed support to Schlumberger HSE team