Ahmed Ali

IT Service Delivery Manager for MENA region

Cairo, Egypt

Data Center Operations
ITIL
Project Management
IT Service Management
Microsoft Certified IT Professional

Work Experience

IT Service Delivery Manager for MENA regionFull Time

IBM

March 2015 - December 2020 • 5 yrs, 9 months

IT ManagerFull Time

J. Walter Thompson Worldwide

June 2011 - February 2015 • 3 yrs, 8 months

IT Systems EngineerFull Time

Nokia

September 2006 - June 2011 • 4 yrs, 9 months

Technical Support EngineerFull Time

Mansoura University- Egypt

November 2005 - March 2006 • 4 months

Education

Bachelor's Degree in Computer Science
Mansoura University - Egypt 2005

Achievments

- Awarded as most of the top learners at IBM globally. - Awarded on the yearly appraisal system as one of the top contributors.

Skills
Tools and Fields of Expertise

Data Center Operations
ITIL
Project Management
IT Service Management
Microsoft Certified IT Professional
Cisco CCNA
IT Management
IT Systems Engineer
Associate project Management
Microsoft Certified Systems Engineer
IT Manager
IT Operations
IT Service Delivery Manager

Languages

Arabic
Fluent
English
Fluent
German
Beginner

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