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Ahmed Ali

IT Service Delivery Manager for MENA region

Cairo, Egypt
  • Data Center Operations
  • ITIL
  • Project Management
  • IT Service Management
  • Microsoft Certified IT Professional

Work Experience

IT Service Delivery Manager for MENA regionFull Time

IBM

March 2015 - December 2020 • 5 yrs, 9 months

IT ManagerFull Time

J. Walter Thompson Worldwide

June 2011 - February 2015 • 3 yrs, 8 months

IT Systems EngineerFull Time

Nokia

September 2006 - June 2011 • 4 yrs, 9 months

Technical Support EngineerFull Time

Mansoura University- Egypt

November 2005 - March 2006 • 4 months

Education

  • Bachelor's Degree in Computer Science

    Mansoura University - Egypt 2005

Achievments

- Awarded as most of the top learners at IBM globally. - Awarded on the yearly appraisal system as one of the top contributors.

Skills
Tools and Fields of Expertise

  • Data Center Operations
  • ITIL
  • Project Management
  • IT Service Management
  • Microsoft Certified IT Professional
  • Cisco CCNA
  • IT Management
  • IT Systems Engineer
  • Associate project Management
  • Microsoft Certified Systems Engineer
  • IT Manager
  • IT Operations
  • IT Service Delivery Manager

Languages

  • Arabic

    Fluent
  • English

    Fluent
  • German

    Beginner
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