profile-img

Ahmed Al-Hawary

Seeking for a job in Tourism/Aviation industry

Giza, Egypt

Work Experience

Xceed

  • Quality AnalystFull Time

    Apr 2020 - Sep 2023 -3 yrs, 5 months

    Egypt , Giza

    • Job Details:• Performs call monitoring and analysis for dissatisfied calls. • Track team performance and conduct coaching sessions for the outliers. • Leading the certification process for the new hire. • Participates in the design of call monitoring formats and quality standards. • Provides actionable data to various internal support groups as needed. • Facilitator in the German Quality team meetings.
  • Travel AgentFull Time

    Mar 2019 - Apr 2020 -1 yr, 1 month

    Egypt , Giza

    • Job Details:• Help customers with the main airlines’ issues. • Help customers with cancellations flights and refunds. • Handle retention customers who want to cancel their membership.
  • Guest service agentFull Time

    Jaz aquamarine

    Dec 2017 - Mar 2018 -3 months

    • Education

      • Bachelor's Degree in Tourism and Hotels

        faculty of tourism and hotels

        Jan 2016 

      Achievements

      Every step I have taken I got promoted in it. College (Excellent with honor) Military service (Promoted) The first job as a guest service agent (get the second position directly because I was qualified enough) Studying the German language at Goethe Institute till B1 level. So I believe I am a DAMN HARD WORKER.

      Skills

      • German Language
      • Call Center
      • Communication skills
      • english language
      • Customer Service
      • Quality Assurance
      • Marketing
      • Social Media
      • patient
      • Hard worker
      View More

      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • German

        Fluent
      Share this Profile