
Ahmed Al-Hawary
Seeking for a job in Tourism/Aviation industry
Giza, EgyptWork Experience
Quality AnalystFull Time
Apr 2020 - Sep 2023 -3 yrs, 5 months
Egypt , Giza
- Job Details:• Performs call monitoring and analysis for dissatisfied calls. • Track team performance and conduct coaching sessions for the outliers. • Leading the certification process for the new hire. • Participates in the design of call monitoring formats and quality standards. • Provides actionable data to various internal support groups as needed. • Facilitator in the German Quality team meetings.
Travel AgentFull Time
Mar 2019 - Apr 2020 -1 yr, 1 month
Egypt , Giza
- Job Details:• Help customers with the main airlines’ issues. • Help customers with cancellations flights and refunds. • Handle retention customers who want to cancel their membership.
Education
Bachelor's Degree in Tourism and Hotels
faculty of tourism and hotelsJan 2016
Achievements
Every step I have taken I got promoted in it. College (Excellent with honor) Military service (Promoted) The first job as a guest service agent (get the second position directly because I was qualified enough) Studying the German language at Goethe Institute till B1 level. So I believe I am a DAMN HARD WORKER.
Skills
- German Language
- Call Center
- Communication skills
- english language
- Customer Service
- Quality Assurance
- Marketing
- Social Media
- patient
- Hard worker
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Languages
Arabic
FluentEnglish
FluentGerman
Fluent