
Ahmed Ragab Ahmed
Team Leader at Etisal International
Maadi, Cairo, EgyptWork Experience
Team LeaderFull Time
- Job Details:• April. 2014 Till now : Team Leader. ( Corporate Team ) Manage Team Offering Etisalat Corporate Lines for Customers. • Jan. 2014 Till April : Team Leader ( Consumer Team ) Manage Team Offering Etisalat Postpaid Lines for Customers • May.2013 Till Jan 2014 : Acting Team Leader (Outbound Queue) Manage Team Offering Etisalat ADSL Lines for Customers. Manage Health Check Team ( Follow Up Activation Cycle for ADSL ) • Nov.2012 Till May 2013: Delegation Team Leader (inbound & Outbound) Monitoring all team Out-bound calls for a new potential customers and building up a strong pipeline. • Evaluate all team members performance on monthly basis • Handling customer objections, technical complains follow up and Customer Services and Closing sales successfully. • Trainer in Siebel Operating System for Etisalat Agents how to use it. • Making Reports on daily basis. • May.2012 Till Nov.2012 : Support in Back Office Team ( ADSL Service ) ( Handling Complains & Solving Customers Problems) • July.2010 Till May.2012 : Telesales & Customer service representative for ADSL Service Inbound & Outbound queue "Outsourcing Etisalat Company”
Customer Care AgentFull Time
- Job Details:Customer Service representative at Vodafone "Outsourcing Vodafone Company”
Education
Bachelor's Degree in Commerce
Cairo University (CU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
Elmalek ElsalehJan 2004
Achievements
My Achievements at my Work is the best Agent in 2011 & 2012 My Achievements at my Work is the best TeamLeader in 2014 & Quarter 1-2015
Skills
- Microsoft Windows
- Typing
- computer
- Microsoft Excel
- Windows Movie Maker
- Microsoft Powerpoint
- Microsoft Outlook
- Customer Service
- Retail
- Customer Service
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
English Course
Berlitz·2009BBSA
Cairo University·2009Computerized Accounting
Cairo University·2009Accounting
Cairo University·2008ICDL
Cairo University·2008