Ahmed Ragab Ahmed

Corporate SalesFull Time

Team LeaderFull Time

• Job Details:• April. 2014 Till now : Team Leader. ( Corporate Team ) Manage Team Offering Etisalat Corporate Lines for Customers. • Jan. 2014 Till April : Team Leader ( Consumer Team ) Manage Team Offering Etisalat Postpaid Lines for Customers • May.2013 Till Jan 2014 : Acting Team Leader (Outbound Queue) Manage Team Offering Etisalat ADSL Lines for Customers. Manage Health Check Team ( Follow Up Activation Cycle for ADSL ) • Nov.2012 Till May 2013: Delegation Team Leader (inbound & Outbound) Monitoring all team Out-bound calls for a new potential customers and building up a strong pipeline. • Evaluate all team members performance on monthly basis • Handling customer objections, technical complains follow up and Customer Services and Closing sales successfully. • Trainer in Siebel Operating System for Etisalat Agents how to use it. • Making Reports on daily basis. • May.2012 Till Nov.2012 : Support in Back Office Team ( ADSL Service ) ( Handling Complains & Solving Customers Problems) • July.2010 Till May.2012 : Telesales & Customer service representative for ADSL Service Inbound & Outbound queue "Outsourcing Etisalat Company”