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Ahmed Abo Shanab

senior workforce specialist at Ison Xperiences

Egypt

Work Experience

  • senior workforce specialist

    Ison Xperiences

    Oct 2023 - Present -1 yr, 8 months

    Egypt

    • Job Details:Real-time management (RTM): Monitor and manage real-time performance metrics to ensure optimal resource allocation and performance. Implement strategies to address real-time challenges and ensure service levels are met. Reporting: Develop and generate comprehensive reports on workforce performance, productivity, and trends. Analyze report data to provide actionable insights and support decision-making processes. Present findings to senior management and recommend improvements based on report analysis. Planning: Assist in planning and organizing resources to ensure goals are achieved efficiently. Work on improving planning processes to meet business needs and adapt to sudden changes.
  • team leader

    Vodafone

    Jun 2022 - Jun 2023 -1 yr

    Egypt

    • Job Details:Lead and guide a team to achieve specified performance targets. Organize and coordinate daily team activities to ensure productivity and quality. Provide support and supervision to team members, including training and advising to enhance performance. Address daily issues and provide effective solutions to ensure smooth operations.
  • customer service agent - call center

    Vodafone

    Jan 2021 - Jun 2022 -1 yr, 5 months

    Egypt

    • Job Details:Provided support and assistance to customers over the phone to resolve inquiries and issues. Handled customer inquiries and complaints in a professional and effective manner. Accurately recorded and updated customer information in the CRM system. Achieved performance goals and improved customer experience.
  • Education

    • Bachelor's Degree in General Mathematics

      Ain Shams University (ASU)

      Jan 2023 

    Skills

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    Languages

    • English

      Intermediate
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