AA
Ahmed Abo Shanab
senior workforce specialist at Ison Xperiences
EgyptWork Experience
Ison Xperiences
Oct 2023 - Present -1 yr, 8 months
Egypt
- Job Details:Real-time management (RTM): Monitor and manage real-time performance metrics to ensure optimal resource allocation and performance. Implement strategies to address real-time challenges and ensure service levels are met. Reporting: Develop and generate comprehensive reports on workforce performance, productivity, and trends. Analyze report data to provide actionable insights and support decision-making processes. Present findings to senior management and recommend improvements based on report analysis. Planning: Assist in planning and organizing resources to ensure goals are achieved efficiently. Work on improving planning processes to meet business needs and adapt to sudden changes.
Vodafone
Jun 2022 - Jun 2023 -1 yr
Egypt
- Job Details:Lead and guide a team to achieve specified performance targets. Organize and coordinate daily team activities to ensure productivity and quality. Provide support and supervision to team members, including training and advising to enhance performance. Address daily issues and provide effective solutions to ensure smooth operations.
customer service agent - call center
Vodafone
Jan 2021 - Jun 2022 -1 yr, 5 months
Egypt
- Job Details:Provided support and assistance to customers over the phone to resolve inquiries and issues. Handled customer inquiries and complaints in a professional and effective manner. Accurately recorded and updated customer information in the CRM system. Achieved performance goals and improved customer experience.
Education
Bachelor's Degree in General Mathematics
Ain Shams University (ASU)Jan 2023
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft Outlook
- experience with real-time management and reporting tools
- ability to perform complex mathematical calculations and solve equations efficiently
- Strong communication and interpersonal skills
- ability to work under pressure and manage time effectively
- Excellent problem-solving abilities
- hardworking and goal-oriented
- Open to different cultures
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Languages
English
Intermediate