Basic Info

Ahmad Hassan

Less than 1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

ICT Service Desk Specialist at ECCO Outsourcing

Experience Details

ICT Service Desk Specialist

IT/Software Development

Entry Level

Duties & Responsibilities:
 First line of support - troubleshoot IT products and services
 Install & maintain all Microsoft operating systems
 Apply operating system updates, patches, and configuration changes
 Install, modify, and repair computer hardware, replacing parts as required
 Monitoring Help Desk Ticketing System:
o Ensure the queue has a reasonable number of tickets
o Ensure the severity of the tickets is correct
o Prioritize tickets in the queue to meet SLA time requirements
o Ensure work tickets are handled in a timely and efficient manner
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 Ensure that the operations and network services meet the performance SLA targets of the IT department
 Manage access gate server, create access cards, set up access levels and generate access gate reports
 Administer servers, printers, routers, switches, firewalls, VoIP phones
 Maintain inventory and asset management of all equipment, headsets, software and software licenses
 Provide support, including procedural documentation and relevant reports
 Train and support operation staff on new features related to IT hardware and software
 Install, configure and administer windows server 2003/2008/2012/2016
 Configure and maintain Windows NT environment services, Including Active Directory, DNS, DHCP, WSUS, WDS
 Implement server virtualization by using Hyper-V
 Add, remove, or update NT users, reset passwords, assign users and computers to proper groups in Active Directory


Company Details

ECCO Outsourcing

Alexandria, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.eccooutsourcing.com/

Nov 2016 to present (9 months)
Junior Front End & E-Channel Representative at Emerging Markets Payments

Experience Details

Junior Front End & E-Channel Representative

Banking, IT/Software Development

Entry Level

Duties & Responsibilities:
 EMV and personalization questionnaire validation
 KM questionnaire validation
 Handling Key Management Activities
 Issuing products setup
o PIN mailer printing
o EMV and Magnetic data preparation
o PKI / IPK generation
o Outsourcing files generation such as (personalization, PIN mailer, card mailer, etc.)
o CMS files update such as DAT and reports
 Acquiring products setup
 E-Pin service setup
 Personalization profile setup at third parties
 Visa and MasterCard issuer white plastic certifications
 Handling MC OBKM services
 EMV data preparation solution
 Personalizing in-house implementation
 Set-up new personalization bureau
 Live support
 Documentation update
 MasterCard certification process


Company Details

Emerging Markets Payments (multinational)

Cairo, Egypt

101-500 employees

Banking

http://www.emp-group.com

Aug 2016 to Nov 2016 (3 months)

Education

BSc in Management Information Systems

Education Details

BSc

Management Information Systems

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

N/A

GPA: 2.93

Sadat Academy for Management Sciences
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Middle East languages School

Egypt

2012

B / Very Good / 75 - 85%

N/A

Middle East languages School
2012

Certifications

Certificate details

Cisco Certified Network Associate (CCNA) Routing & Switching

Jan 2016

N/A

http://www.ciscocertificates.com/verify.cfm

424493182823EOWL

Cisco

N/A

Training and Courses

Training/Course Details

• Cisco Certified Network Associate (CCNA) Routing & Switching.

Mar 2015

New Horizons

N/A

Training/Course Details

• Cisco Certified Network Professional (CCNP) Routing & Switching.

May 2015

New Horizons

N/A

Training/Course Details

• Oracle SQL Fundamentals.

Sep 2015

New Horizons

N/A

Training/Course Details

• Microsoft Certified Solutions Associate (MCSA) Server Infrastructure.

Oct 2015

New Horizons

N/A

Training/Course Details

• Microsoft Certified Solutions Expert (MCSE) Messaging [Exchange Server].

Dec 2015

New Horizons

N/A

This profile is fresh!
Last update 26 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopArabicBankingCisco Certified Network Associate (CCNA) Routing & SwitchingEmerging Markets PaymentsEnglishFlexibleGermanHandles StressHard WorkerICT Service Desk SpecialistITIT EngineeringInformation TechnologyJunior Front End & E-Channel RepresentativeManagement Information SystemsMicrosoft OfficeMicrosoft WindowsNetwork EngineeringNetworkingOffshoringOutsourcingPersistentPhotographySoftware DevelopmentSystem AdministrationTeam Player Cisco Certified Network Associate (CCNA) Routing & Switching. Cisco Certified Network Professional (CCNP) Routing & Switching. Microsoft Certified Solutions Associate (MCSA) Server Infrastructure. Microsoft Certified Solutions Expert (MCSE) Messaging [Exchange Server]. Oracle SQL Fundamentals.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Photography

Photography

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

System Administration

System Administration

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Management Information Systems

Management Information Systems

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Information Technology

Information Technology

: Intermediate

: Extreme - I love it!

:

Less than 1 year

System Administration

System Administration

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Network Engineering

Network Engineering

: Intermediate

: Extreme - I love it!

:

Less than 1 year

IT Engineering

IT Engineering

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Persistent, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/ahmad-tariq-28a265104https://www.facebook.com/qqoorrhttps://twitter.com/AhmadTariq182

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