Basic Info

Ahmed Ahmed

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Enterprise Sales Executive at BSS -TE data Partner

Experience Details

IT Enterprise Sales Executive

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

BSS -TE data Partner

Cairo, Egypt

1-10 employees

Information Technology Services

N/A

Jun 2016 to present (6 months)
Technical Support at Xceed-Te-Data

Experience Details

Technical Support

IT/Software Development

Experienced (Non-Manager)

•Resolve Physical and Logical network Problems to customers over the phone.
•Have an in-depth understanding in order to analyze and carry out 1st level troubleshooting on Data Services or Network cases.
•Resolve technical related issues. I.e. device/laptop/Data Modem configuration settings.
•Remain up-to-date with the latest information that impacts the delivery of service to the customers.
•Demonstrate Customer Service techniques that meet the Quality Assurance standards.
•Log and escalate any technical issues arise on a daily basis and update relevant departments on the progress.


Company Details

Xceed-Te-Data

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2016 to May 2016 (3 months)
Recruitment Specialist at Rashideen Egypt

Experience Details

Recruitment Specialist

Human Resources

Experienced (Non-Manager)

•Handling all recruitment activities such as posting job ads, screening resumes, telephone interviews and interviewing job applicants evaluating their skills and making recommendations regarding applicants' qualifications.
•Conducting new employees' orientation.
•Creating and updating organization charts regularly.
•updating HR reports such as (Headcount, turnover, Update employee database, Recruitment Calendar)
•Issuing of hiring decisions, internal transfers, promotions and resignations.
•Responsible for employee relations and Handel employee problems.
•Conducting exit interviews with employees upon notice of resignation.


Company Details

Rashideen Egypt

Cairo, Egypt

N/A

Food and Beverage Production

N/A

May 2011 to Apr 2015 (3 years 11 months)
Recruitment officer at Mahara HR

Experience Details

Recruitment officer

Human Resources

Entry Level

N/A


Company Details

Mahara HR

Giza, Egypt

11-50 employees

Human Resources

N/A

Jan 2010 to May 2011 (1 year 3 months)
Customer Service Rep at Teleperformance

Experience Details

Customer Service Rep

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Jun 2008 to Jan 2010 (1 year 7 months)

Education

BA in Mass Communication

Education Details

BA

Mass Communication

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2013 - 2007

Certifications

HR
Nov 2010

Certificate details

HR

Nov 2010

N/A

N/A

N/A

IPA

N/A

MCSA
Dec 2015

Certificate details

MCSA

Dec 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Human Resource

Nov 2010

IPA

HR Strategic Planning. Recruitment and Placement. Training and Development. Compensation and Benefits. Employee Relations. Personal and Labor low

ccna at CompuTek
Sep 2015

Training/Course Details

ccna

Sep 2015

CompuTek

Course Attendance

MCSA at CompuTek
Sep 2015

Training/Course Details

MCSA

Sep 2015

CompuTek

•MCSA (Windows Server 2012) :

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalBusiness DevelopmentCCNACommunicatorConsumer ServicesCustomer ServiceCustomer Service RepEnglishFood And Beverage ProductionHRHard WorkerHuman ResourceHuman ResourcesITIT Enterprise Sales ExecutiveInformation Technology ServicesMCSAMass CommunicationOrganizerRecruitment OfficerRecruitment SpecialistRetailSalesSoftware DevelopmentSupportTeam PlayerTechnical SupportTelecommunicationsTeleperformance

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

MCSA

MCSA

: Advanced

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Beginner

: High

:

Less than 1 year

Fields of Expertise

HR

HR

: Advanced

: High

:

3-5 years

IT

IT

: Advanced

: High

:

Less than 1 year

Key Skills

Analytical, Communicator, Hard worker, Organizer, Team Player

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