Basic Info

Ahmad Ameen

13 years

Dubai, United Arab Emirates

Bachelor's Degree

Manager

Work Experience

Manager – L&D at Damac

Experience Details

Manager – L&D

Human Resources

Manager

Responsible for the freshly established department


Company Details

Damac (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Hospitality/Hotels

www.damacproperties.com

Jun 2015 to present (1 year 6 months)
Group Trainer at Kamal Osman Jamjoom LLC

Experience Details

Group Trainer

Human Resources

Manager

- Created Learning Management System to manage all training bookings, cancellations, training centers, training materials & supplies & act as repository for learning resources
- Trained, assessed & assisted in the conversion (Feminization) of Male to Female for most Saudi stores
- Designed & implemented 18 Retail Development Programs across the GCC for 850+ employees including Store Managers, Area Sales Managers & Sales Managers
- Trained over 3,500 employees in various disciplines & functions
- Responsible for AED 2M training budget monitoring training cost & preparing budget reports
- Review & evaluate training & apprenticeship programs to ensure compliance with country-specific & government standards
- Create customized content, training manuals, visual aids, & other educational material
- Monitor, evaluate & record training activities & program effectiveness
- Created the organization’s 2- year training strategy & plan
- Deliver & manage executive team building & annual business plan programs


Company Details

Kamal Osman Jamjoom LLC (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Retail

www.kojamjoom.com

Nov 2009 to May 2015 (5 years 6 months)
Senior Trainer at Knowledge Village - Executive Skills

Experience Details

Senior Trainer

Education/Teaching, Training/Instructor

Manager

- Develop & deliver the Power Reading Skills course
- Develop business opportunities for course delivery


Company Details

Knowledge Village - Executive Skills

Dubai, United Arab Emirates

1-10 employees

Education

www.proread.com

Jan 2008 to Oct 2009 (1 year 9 months)
Commercial Real Estate Agent at Coldwell Banker

Experience Details

Commercial Real Estate Agent

Sales/Retail

Experienced (Non-Manager)

- Accomplished property sales worth AED 2.3M in 5 months
- Assess retail needs of small & medium-sized organizations
- Rented the first commercial villa in an auction by the UAE government
- Awarded Top Sales Achiever in March 2007


Company Details

Coldwell Banker (multinational)

Dubai, United Arab Emirates

11-50 employees

Real Estate/Property Management

www.coldwellbanker.com

Sep 2006 to Dec 2007 (1 year 3 months)
CTS Agent - CRISIS management at Orange

Experience Details

CTS Agent - CRISIS management

Customer Service/Support

Experienced (Non-Manager)

- Troubleshoot, document & follow-up on fault-related incidents
- Provide on the job coaching & mentoring to the CTS agents
- Communicate with & update clients as needed to meet performance objectives


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.orangebusinessservices.com

Aug 2005 to Aug 2006 (1 year)
Senior Trainer at Raya Contact Center

Experience Details

Senior Trainer

Sales/Retail

Experienced (Non-Manager)

- Launched the offshore call center line of business
- Responsible for the training of all new call center hires providing training on English accent, telemarketing skills, & product knowledge
- Conduct performance analysis & individual training needs


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

www.rayacontactcenter.com

Aug 2003 to Jun 2005 (1 year 10 months)
AT&T coach & trainer at Ameco-Tech

Experience Details

AT&T coach & trainer

Sales/Retail

Entry Level

- Provided training to new hires & assisted sales in identifying training needs to meet targets
- Asses training program & update where & when needed


Company Details

Ameco-Tech (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Apr 2002 to Jul 2003 (1 year 3 months)
Telemarketer (intern) at Intercontinental Hotel

Experience Details

Telemarketer (intern)

Sales/Retail

Entry Level

Privilage Club sales over the phone
The first CREDIT CARD purchase over the phone.


Company Details

Intercontinental Hotel

Cairo, Egypt

11-50 employees

Hospitality/Hotels

www.intercontinental.com/Cairo‎

Jan 1999 to Jan 2000 (1 year)
Digitization at Schlumberger (student activity)

Experience Details

Digitization

Analyst/Research

Student

Using Gamma Rays, I had to research certain locations for oil residues.


Company Details

Schlumberger (student activity)

Cairo, Egypt

N/A

Jun 1997 to Oct 1998 (1 year 4 months)
VIP Sales (intern) at Mobinil

Experience Details

VIP Sales (intern)

Sales/Retail

Entry Level

Bilingual VIP sales


Company Details

Mobinil (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.mobinil.com/en/

May 1998 to Oct 1998 (5 months)

Education

BSc computer science & IT in computer science

Education Details

BSc computer science & IT

computer science

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
1997 - 2002
High School - IGCSE

High School Details

IGCSE

Doha College

Qatar

1995

C / Good / 65 - 75%

N/A

Doha College
1995

Certifications

Certificate details

- Certificate, Gamification, University of Pennsylvania, US, (March 2015)

Mar 2015

N/A

N/A

N/A

N/A

Certificate details

- Certificate, Inspiring Leadership through Emotional Intelligence, Case Western Reserve, US, (July 2014)

Jul 2014

N/A

N/A

N/A

N/A

Certificate details

- Certificate, Training Management, IIR Middle East – Dubai, UAE (Nov 2012)

Nov 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Gamification

Mar 2015

University of Pennsylvania

N/A

Training/Course Details

Inspiring Leadership through Emotional Intelligence

Jul 2014

Case Western Reserve

N/A

Training/Course Details

Training Management

Nov 2012

Washington University

N/A

Training/Course Details

Train the Trainer

Apr 2004

American Management Association

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

- Certificate, Gamification, University Of Pennsylvania, US, (March 2015)- Certificate, Inspiring Leadership Through Emotional Intelligence, Case Western Reserve, US, (July 2014)- Certificate, Training Management, IIR Middle East Dubai, UAE (Nov 2012)AT&T Coach & TrainerAdobe After EffectsAdobe PhotoshopAmeco-TechApplying Technologies To L&DArabicBusiness DevelopmentCTS Agent - CRISIS ManagementColdwell BankerCommercial Real Estate AgentComputer ScienceCustomer ServiceDamacDigitizationEducationEnglishFairness & JusticeFrenchGamificationGroup TrainerHospitalityHotelsHuman ResourcesInspiring Leadership Through Emotional IntelligenceKamal Osman Jamjoom LLCLearningMS OfficeManager L&DMeasuring LTMMobinilMother NatureOrangeProperty ManagementRaya Contact CenterReal EstateResearchRetailSalesSenior TrainerSupportTelecommunicationsTelemarketerTrain The TrainerTrainingTraining ManagementVIP Sales

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Intermediate

: Fluent

: Advanced

Tools and Technologies

MS office

MS office

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe After Effects

Adobe After Effects

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Learning

Learning

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Gamification

Gamification

: Intermediate

: Extreme - I love it!

:

1-3 years

Online Presence

https://ae.linkedin.com/pub/ahmad-ameen/28/a4a/10b

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