Basic Info

Ahmed Abdelkader

7 years

Manama, Bahrain

Bachelor's Degree

Experienced

Work Experience

Freelance/translator at Legal translations at S&S office

Experience Details

Freelance/translator

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

▪ Freelance online translating documents on demand.

- Legal translations at S&S office.
▪ Translating legal documents at the office of the legal interpreter Shaimaa Semman, at Downtown Cairo. A month of legal translation experience .


Company Details

Legal translations at S&S office

Cairo, Egypt

1-10 employees

Translation and Localization

N/A

May 2015 to present (2 years 5 months)
Telesales Team Leader at Vodafone

Experience Details

Telesales Team Leader

Customer Service/Support, Sales/Retail

Manager

▪ Assign tasks to agents.
▪ Ensuring the stability of the performance of each agent and is of a high standard.
▪ Report to the management.
▪ Organize the holidays and the various formations to improve the skills of selling.
▪ Solve the problems of the agents.
▪ Report the result of the performance.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.it

Aug 2015 to present (2 years 2 months)
Ticket agent at Qatar Airways

Experience Details

Ticket agent

Tourism/Travel

Experienced (Non-Manager)

▪ Providing service excellence to Qatar Airways customers through telephone, email and fax in English and in Italian.
▪ Optimizing passenger satisfaction.
▪ The main duties are making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
▪ Resolving all the inquires of Italian/English customers.


Company Details

Qatar Airways (multinational)

Manama, Bahrain

More than 1000 employees

Airlines/Aviation

www.qatarairways.com

Dec 2016 to present (10 months)
Telesales agent at Vodafone

Experience Details

Telesales agent

Sales/Retail

Experienced (Non-Manager)

▪ Capacity of argumentation, negoti ation, closing contract.
▪ Proactively , orientation to the achievement of sales targets.
▪ O rientation of team work; strong commercial skills and a natural propensity for sale.
▪ Ability to maintain an intensive work pace.
▪ Familiarity and customary in the use of IT tools.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.it

Jan 2015 to Aug 2015 (7 months)
Technical Support - Mobily at IBM

Experience Details

Technical Support - Mobily

Customer Service/Support

Experienced (Non-Manager)

▪ Telephone service provi der at Saudi Arabia
▪ Technical assistance in English, solving all the issues of the Mobily employees
▪ A good familiarity in using the system of Siebel and MBI.


Company Details

IBM (multinational)

Cairo, Egypt

More than 1000 employees

Computer Hardware

www.mobily.com.sa.

Sep 2013 to Sep 2014 (1 year)
Apprenticeship at “Moro & Kaiser”, Fiume Veneto (PN, Italy). (intern) at Moro &Kaiser;

Experience Details

Apprenticeship at “Moro & Kaiser”, Fiume Veneto (PN, Italy). (intern)

Business Development

Entry Level

▪ A work experience focused on the company ’s operat ion, a general view on the company’s sectors.


Company Details

Moro &Kaiser; (multinational)

Italy

101-500 employees

Transportation

http://morokaiser.it/en/

Sep 2014 to Sep 2014
Arabic Teacher at Polish Institute

Experience Details

Arabic Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

▪ Teaching the Arabic language to a various number of nationalities explaining all the lesson in Arabic using simple resources available at the class.


Company Details

Polish Institute

Cairo, Egypt

1-10 employees

Education

http://www.pcj-t.com/

May 2012 to Nov 2013 (1 year 6 months)
Technical assistant - Skype at IBM

Experience Details

Technical assistant - Skype

Customer Service/Support

Entry Level

▪ Skype is an application that provides video chat and voice call services. Users may exchange such digital documents as images, text, video and any others, and may transmit both text and video messages .
Skype allows the creation of video conference calls .
▪ Technical assistant; Responding at all the emails that come in Italian and in English solving all the issues regarding the application; access issues like password, blocked accounts and billing issues.
▪ A good familiarity in using the system of NGENERA.


Company Details

IBM (multinational)

Cairo, Egypt

More than 1000 employees

Computer Hardware

http://www.skype.com/en/

Mar 2012 to Sep 2013 (1 year 6 months)
CCTAFL at American University at Cairo (student activity)

Experience Details

CCTAFL

Education/Teaching, Training/Instructor

Entry Level

Certificate in Teaching of Arabic to foreigners http://www.aucegypt.edu/sce/ATSD/Pages/CCTAFL.aspx

Subjects studied:

▪ Methodology
▪ Teaching methods
▪ Teaching Unit
▪ Techniques and presentation skills
▪ Grammar Teaching of Arabic dialect.
▪ Teaching of the standard of Arabic grammar
▪ Educational Technology
▪ Techniques of Teaching
▪ Rating ▪ Phonetics of Arabic dialect
▪ Phonetics Standard Arabic
▪ Arabic Calligraphy
▪ Arabic Language Textbooks
▪ Teaching Practice


Company Details

American University at Cairo (student activity)

Cairo, Egypt

http://www.aucegypt.edu/sce/ATSD/Pages/CCTAFL.aspx

Feb 2013 to Mar 2013 (1 month)
Tour Leader at Viamed Egypt Travel

Experience Details

Tour Leader

Tourism/Travel

Entry Level

Welcoming and accompanying individuals or groups of tourists who are travel ling to my country with tourist programs previously prepared by the organizers. Increasingly involved in the administration of the bureaucratic and administrative formalities and all customs and administrative formalities in travel. Providing information about the trip and the areas visited, beyond the areas of competence of the tour guides; provide for the guest accommodation in hotels; handle inquiries and customer complaints; promote harmony within the group. At the conclusion of the visit, taking care of administrative closure obligations.


Company Details

Viamed Egypt Travel (multinational)

Cairo, Egypt

11-50 employees

Travel and Tourism

http://www.viamedegypt.com/

Jun 2009 to Jan 2011 (1 year 7 months)

Achievements


My degree in the Science of To

Education

Bachelor's Degree in Tourism Studies

Education Details

Bachelor's Degree

Tourism Studies, Hotels management, Tourism

Helwan University, Egypt

C / Good / 65 - 75%

Tourism and Hotels Management

Bachelor’s degree in Tourism a

Helwan University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nazlet Al-Ashtar

Egypt

2007

A / Excellent / 85 -100%

N/A

Nazlet Al-Ashtar
2007

Certifications

Italian language
Sep 2009

Certificate details

Italian language

Sep 2009

N/A

N/A

N/A

Italian institute

N/A

CILS C1
Oct 2013

Certificate details

CILS C1

Oct 2013

63 out of 100

N/A

N/A

University of Sienna

C1 CILS (Certificato d’Italiano come Lingua Straniera) University of Sienna, Italy.

Certificate details

B2 - Diploma from IRSE

Sep 2014

100 out of 100

N/A

N/A

IRSE - Regional Institute for European studies

Certificate in Italian Language B2 from IRSE:

Training and Courses

Training/Course Details

Amadeus

Jun 2010

Ticketing and Aviation on Dokki

N/A

Training/Course Details

Scholarship

Sep 2014

“IRSE - Istituto Regionale di Studi Europei”, “Curiosi del Territorio”, Pordenone (Italy).

Th e Regional Institute of European Studies of Friuli Venezia Giulia (IRSE) is engaged in the socio- economic and intercultural training with a specific teaching of languages. ▪ Stage for cultural tourism operators and trade, combining the specific language training seminars with tourism marketing experts and with representatives of the cultural, economic and social world, guided tours of the territory, work experience in companies and reality related to trade tourism and cultural. ▪ A project focused on the promotion of cultural exchanges and on intercultural education.

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Last update more than 2 months ago.

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Profile Skills and Keywords

AirlinesAmadeusApprenticeship At Moro & Kaiser, Fiume Veneto (PN, Italy).ArabicArabic TeacherAviationB2 - Diploma From IRSEBusinessBusiness DevelopmentCCTAFLCILS C1Climbing MountainsComputer HardwareCustomer ServiceCustomer SupportEducationEnglishFootballFreelance/translatorHotels ManagementIBMICDLInnovativeInteractiveInternshipItalianItalian LanguageItalian TranslatorLeaderMicrosoft ExcelMicrosoft WordMoro &Kaiser;PlannerQatar AirwaysRetailRunningSalesScholarshipSpanishSportSupportTeachingTeam PlayerTechnical Assistant - SkypeTechnical Support - MobilyTelecommunicationsTelesales AgentTelesales Team LeaderTicket AgentTour LeaderTourismTourism StudiesTranslation And LocalizationTransportationTravelTravel And TourismTravellingViamed Egypt TravelVideo EditingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

English

English

: Fluent

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

Less than 1 year

Teaching

Teaching

: Expert

: Extreme - I love it!

:

3-5 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

1-3 years

Video editing

Video editing

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Arabic Teacher

Arabic Teacher

: Expert

: Extreme - I love it!

:

3-5 years

Internship

Internship

: Expert

: Extreme - I love it!

:

1-3 years

Italian translator

Italian translator

: Expert

: Extreme - I love it!

:

More than 7 years

Customer support

Customer support

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Innovative, Interactive, Team Player

Online Presence

https://www.linkedin.com/in/ahmad-salah-414a6359?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/AhmadSalahAbdelkaderhttps://twitter.com/AhmadStellino

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