Basic Info

Ahmed Hassan

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Assistant store manager at Vodafone Egypt

Experience Details

Assistant store manager

Sales/Retail, Customer Service/Support, Operations/Management

Manager

Customer Focus:
• Ensure appropriate service is constantly given to all customers.
• Effective customers’ complaints handling and decrease them month over month.
• Improve the team’s Telephonic interview, NPS, SL & IVR results.
• Perform the store’s daily checklist
• Ensure proper internal and interdepartmental communication.
• Ensure the quality of delivering consumer and enterprise Customer Care activities.
• Ensure the First Visit Resolution implementation.

Sales:

• Achieve the team’s assigned strategic sales targets (MNP, Post-paid, enterprise, PC Connectivity, Blackberry and ADSL).
• Enhance sales transaction ratio MOM.
• Motivate staff members to up-sell and cross-sell Vodafone products & services.
• Increase the YOY revenue in addition to margins.
• Monitor the quality of sales & improve the closure rate MOM

Cash:

• Handling variance reports and taking corrective and preventive actions.
• Handling the cash end of day processes and delivering cash
• Adherence to all cash operation policies & procedures.

Operational Excellence:

• Ensure proper handling of opening and closing procedures.
• Maintain the agreed stock level at all times.
• Ensure efficient and smooth day to day operations.
• Ensure the team’s adherence to company’s policies and procedures.
• Ensure accurate and updated filing system.
• Proper team’s scheduling.

Leadership & People Management:

• Communicate daily reports and correspondences to stakeholders.
• Cost efficiency and effectiveness implementation.
• Delivery of all the assigned tasks on time.
• Accurate inventory control and stock take.
• Maintain store’s look and feel (maintenance, cleanliness, displays, etc…)
• Excellent computer skills.
• Reporting & presentation skills.
• Problem solving skills.
• Time management.
• Manage and develop team’s performance.
• Provide support, guidance and solutions to the team.
• Consistent feedback in all directions.
• Setting a tailored development plan for each staff member.
• Recognize the team’s efforts.
• Performing monthly staff observation.
• Ensure effective daily briefing
• Performing coaching sessions.
• Performing monthly one on one to team members.
• Ensure that VF culture are properly communicated & put in action.
• Achieve the company’s benchmark in Vodafone’s Employee Surveys.




Company Details

Vodafone Egypt (multinational)

Giza, Egypt

More than 1000 employees

Retail, Telecommunications, Consumer Services

www.Vodafone.com.eg

Jan 2016 to present (1 year 9 months)
Retail Advisor at Vodafone Egypt

Experience Details

Retail Advisor

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Customer:
Ensure appropriate service is constantly given to all customers.
• Effective customers’ complaints handling and decrease them month over month.
• Improve the team’s Telephonic interview, NPS, SL & IVR results.
• Perform the store’s daily checklist
• Ensure proper internal and interdepartmental communication.
• Ensure the quality of delivering consumer and enterprise Customer Care activities.
• Ensure the First Visit Resolution implementation.

Sales:

Achieve the assigned strategic sales targets (MNP, Post-paid, enterprise, PC Connectivity, Blackberry and ADSL).
• Enhance sales transaction ratio MOM.
• Motivate customers to up-sell and cross-sell Vodafone products & services.
• Increase the YOY revenue in addition to margins.
• Monitor the quality of sales & improve the closure rate MOM.


Company Details

Vodafone Egypt (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services , Telecommunications, Retail

www.Vodafone.com.eg

Jan 2013 to Dec 2015 (2 years 11 months)

Achievements


Leading my store rank to be the head of top ten across all Vodafone stores.
working with the new comers staff to get the available promotion.


promoting to be assistant store manager

Education

Business Administration in commerce

Education Details

Business Administration

commerce , Business Administration

The Higher Institute Of Cooperative & Managerial Studies, Egypt

B / Very Good / 75 - 85%

N/A

N/A

The Higher Institute Of Cooperative & Managerial Studies
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Loutfy Elsaied

Egypt

2005

A / Excellent / 85 -100%

N/A

Ahmed Loutfy Elsaied
2005
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicAssistant Store ManagerAudtingBusiness AdministrationBusiness AnalysisBusiness DevelopmentCoachingCommerceComputer GamesConsumer ServicesCustomer CareCustomer ServiceCustomer-orientedEnglishExecutorFoot BallHandling CashLeaderManagementMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMind GamesPeople ManginingPlaningPlannerPredictionProblem SolverReadingRetailRetail AdvisorSalesSupportSwimmingTeam LeaderTelecommunicationsTravlingVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Handling cash

Handling cash

: Expert

: High

:

3-5 years

Business Analysis

Business Analysis

: Expert

: Extreme - I love it!

:

3-5 years

Coaching

Coaching

: Expert

: Extreme - I love it!

:

3-5 years

sales

sales

: Expert

: Extreme - I love it!

:

3-5 years

Team leader

Team leader

: Expert

: Extreme - I love it!

:

1-3 years

Customer care

Customer care

: Expert

: Extreme - I love it!

:

5-7 years

Planing

Planing

: Advanced

: High

:

1-3 years

Audting

Audting

: Advanced

: High

:

3-5 years

analytical

analytical

: Advanced

: High

:

3-5 years

People Mangining

People Mangining

: Advanced

: High

:

1-3 years

prediction

prediction

: Advanced

: High

:

3-5 years

Key Skills

Executor, Leader, Planner, Customer-oriented, Problem Solver

Online Presence

https://www.linkedin.com/in/ahmed-hassan-111b69b9/https://www.facebook.com/Ahmed.Hassan2912

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