Basic Info

Ahmed Hassan

More than 15 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Customer Service at DHL Globl Forwarding

Experience Details

Senior Customer Service

Customer Service/Support

Senior Management (e.g. VP, CEO)

- Back to DHL Global Forwarding as Senior Customer Service in Customer service department. (From 11/06/2015 till now).
- Implant at Halliburton Oil and Gas CO. from DHL Global Forwarding.
(From 12/02/2012 till 10/06/2015) in Logistic department at Halliburton Oil and Gas CO. (Liquidation Project).
- Senior Customer Service in Operation Department at DHL Global Forwarding.
(From 01/06/2010 till 11/02/2012).
- Operation Coordinator in Oil and Gas department at DHL Global Forwarding.
(From 01/11/2008 till 31/05/2010).


Company Details

DHL Globl Forwarding (multinational)

Cairo, Egypt

501-1000 employees

Import and Export

www.dhl.com

Nov 2008 to present (8 years 1 month)
Export Logistics Officer at Mak Traxx one of El Keravey Company’s

Experience Details

Export Logistics Officer

Customer Service/Support

Experienced (Non-Manager)

Export Department
• Communication with foreign customers and providing Technical and Administrative support.
• Keeping uniform upgrade records for customer’s database.
• Working and executing export documents.
• Working and understanding L/C terms and executes the export operation and documents in compliance with its terms.
• Following collection of funds.
• Arranging with shipping companies and shipping lines for export operations.
• Preparing all required documentations for exports support.


Company Details

Mak Traxx one of El Keravey Company’s (multinational)

10th of ramadan city, Egypt

501-1000 employees

Engineering Services

www.maktraxx.com

Nov 2005 to Oct 2008 (2 years 11 months)

Achievements


take courses at Briletz (level eight at Briletz). be senior customer service. work at liquidation project at Halliburton oil and gas company.

Education

Vocational in Foreign Trade

Education Details

Vocational

Foreign Trade

Helwan University, Egypt

C / Good / 65 - 75%

Export and export. foreign Trade

N/A

Helwan University
1994 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Abidia Shcool

Egypt

1993

C / Good / 65 - 75%

N/A

El Abidia Shcool
1993

Certifications

Certificate details

Global Customer Service Excellence

Dec 2014

Excellent out of Excellent

http://Excellent

N/A

DHL Global Forwarding

N/A

Training and Courses

Training/Course Details

Global Customer Service Excellence.

Apr 2014

DHL Global Forwarding

• Global Customer Service Excellence. • Freight Complaint. • Introduction to Dmaic and Lean. • Information Security. • Introduction to Process Optimization with Dmaic. • Competition Compliance. • Anti Corruption. • Code of Conduct. • Introduction to Good to Great Strategy. • Standard Business Etiquette. • Communication Business Etiquette. • Customer, Confrontation and Conflict. • Discovering What Your Customer Want. • Customer Complaints "Listen, Register, Resolve". • Customer Service over the Phone. • Customer Service in the Field. • Customer Satisfaction and Implementation. • Anti-Bribery. • Security Awareness for Employee.

Training/Course Details

Freight Complaint

Apr 2013

DHL Global

N/A

Training/Course Details

Introduction to Good to Great Strategy

Jul 2014

DHL Global

N/A

Training/Course Details

Standard Business Etiquette.

Aug 2014

DHL Global

N/A

Training/Course Details

Customer Complaints "Listen, Register, Resolve".

Feb 2014

DHL Global

N/A

Training/Course Details

Customer Service over the Phone.

Nov 2013

DHL Global

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

ArabicAverage User Of InternetCreativeCustomer Complaints "Listen, Register, Resolve".Customer ServiceCustomer Service Over The Phone.DHL Globl ForwardingEngineering ServicesEnglishExcellent Using Of (IBM AS 400 APPLICTION, SUN MICROSYSTEM RECIVSPOL)Export Customer ServiceExport Logistics OfficerFishingFootballForeign TradeFreight ComplaintGlobal Customer Service ExcellenceGlobal Customer Service Excellence.Hard WorkerImport And ExportIntroduction To Good To Great StrategyMak Traxx One Of El Keravey CompanysMicrosoft Office ApplicationsOperation CoordinatorOrganizerPlannerProblem SolverReadingSenior Customer ServiceStandard Business Etiquette.Support

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft office applications

Microsoft office applications

: Expert

: Extreme - I love it!

:

5-7 years

Average user of Internet

Average user of Internet

: Expert

: Extreme - I love it!

:

5-7 years

Excellent using of (IBM AS 400 APPLICTION, SUN MICROSYSTEM – RECIVSPOL)

Excellent using of (IBM AS 400 APPLICTION, SUN MICROSYSTEM – RECIVSPOL)

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Senior Customer Service

Senior Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Operation Coordinator

Operation Coordinator

: Expert

: Extreme - I love it!

:

1-3 years

Export Customer Service

Export Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Creative, Organizer, Problem Solver

Online Presence

ahmed.rahman.76@gmailahmed.rahman_76@yahoo.comahmed.rahman.76@gmail.comahmed.rahman.76@gmail.com

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