Basic Info

Amira Abdelgawad

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Procurement Engineer at G.I.S

Experience Details

Procurement Engineer

Engineering - Other

Experienced (Non-Manager)

Determining technical procurement requirements implementing process
 Communicate With sub suppliers to receive offers for required commodities
 Helps in suppliers evaluation
 Review received technical offers from sub-suppliers and analyze costs
 Respond to material inquiries/issues from the receiving department
 Participate in ISO audits resolve procurement and proposal and implement associated process improvements
 Acted as primary contact for all technical commercial expediting and administrative issues


Company Details

G.I.S

Cairo, Egypt

11-50 employees

Engineering Services

N/A

Mar 2017 to present (7 months)
 CEO direct assistant& commercial and Quality manager at G.I.S

Experience Details

 CEO direct assistant& commercial and Quality manager

Engineering - Oil & Gas/Energy

Experienced (Non-Manager)

• Evaluate Tenders and Inquires
• Communicate With sub suppliers to receive offers for required commodities
• Helps in suppliers evaluation
• Review received technical offers from sub-suppliers and analyze costs
• Prepare Technical and commercial offers to clients.
• Provide Technical support to clients in technical evaluation
• Review Client Purchase orders and handover to Supply chain department
• Prepare Technical Transmittals
• Analyzing outcomes and writing detailed progress report
• Drive and Monitor QMS Audits
• Manage and Monitor Non- Conformities
• Follow up on implementing corrective and preventive actions
• Understanding the implications of health and safety regulations
• Complies with all relevant safety, health, environmental procedures to ensure health and safe environment
• Promote Opportunities to improve organization.


Company Details

G.I.S

Cairo, Egypt

11-50 employees

Oil and Gas

http://www.gis-eg.com

Sep 2015 to Mar 2017 (1 year 6 months)
 International Account Team Manager at Vodafone Telecommunications at Vodafone

Experience Details

 International Account Team Manager at Vodafone Telecommunications

Customer Service/Support

Manager

• Supervises, plans and manages functions related to Call Center work area.
• Oversees and directs the day-to-day activities of telephone operators and call center agents.
• Acts as a source of information and answers operator/agents questions, assigns tasks, follows up and gives instructions as necessary.
• Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators/agents.
• Attends, follows up & resolves customer complaints.
• Carries out performance monitoring, measurement and evaluation of all operators/agents to improve efficiency.
• Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.
• Compiles and maintains lists of key and on-call schedules & personnel, and ensures all lists are available to operators for use as required.
• Prepares and directs scheduling, monitors operators’ attendance, schedules shifts & breaks as necessary.


Company Details

Vodafone (multinational)

Egypt

N/A

Telecommunications

N/A

Aug 2010 to Sep 2015 (5 years 1 month)

Achievements


• Certified internal Auditor for ISO 9001-2008, OHSAS 18001:2007, 14001-2004 • Good knowledge of ISO 9001:2015 Quality management system requirements.

Education

Bachelor's Degree in Engineering

Education Details

Bachelor's Degree

Engineering

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2003 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

modern school

Egypt

2002

A / Excellent / 85 -100%

N/A

modern school
2002

Certifications

Certificate details

Internal Auditor for ISO 9001-2008, OHSAS 18001:2007, 14001-2004

Apr 2016

N/A

N/A

N/A

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

? CEO Direct Assistant& Commercial And Quality Manager? International Account Team Manager At Vodafone TelecommunicationsAdaptiveAnalyticalCustomer CareCustomer Care ManagerCustomer ServiceCustomer-orientedEngineeringEngineering ServicesEnglishFlexibleHard WorkerInternal Auditor For ISO 9001-2008, OHSAS 18001:2007, 14001-2004LeaderOil And GasPersonal AssistantProcurement EngineerProcurmentProject CoordinatorQuality AssuranceSales EngineerSupportTelecommunicationsVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Customer Care

Customer Care

: Expert

: Medium

:

3-5 years

Customer care Manager

Customer care Manager

: Expert

: Medium

:

1-3 years

Sales Engineer

Sales Engineer

: Advanced

: High

:

1-3 years

Personal assistant

Personal assistant

: Advanced

: High

:

1-3 years

Project Coordinator

Project Coordinator

: Advanced

: High

:

1-3 years

Quality assurance

Quality assurance

: Advanced

: High

:

1-3 years

Procurment

Procurment

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Customer-oriented, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/amira-abdelgawad-36618387?trk=hp-identity-photo

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