
AHmed Hashem Elsherif
Social Media Specialist at TrendingDig
Maadi, Cairo, EgyptWork Experience
Social Media Specialist Full Time
TrendingDig
Jan 2013 - Present -12 yrs, 6 months
Egypt , Cairo
- Job Details:•Strategy &direction: creating vision, long-term goals, and direction for Social Media in Trending.Com •Communicating: with internal stakeholders at all levels up to CEO (performance reporting, branding strategy over social media), (best-practice sharing, joint projects) •Communicate and ensure implementing TrendingDig guidelines/requirements to facebook, Twitter, Google, Linkedin, Instagram, and other social networks companies •Measure the impact of TrendingDig'S social media on the overall marketing efforts “ROI” •Monitor social media trends of tools, applications and appropriately apply that knowledge to increase the use of social media •Manage partners ”social media agencies” and set KPIs to meet TrendingDig's quality standards •Come up with initiatives, ideas or processes in relation to social media •Set KPIs for the team to measure performance and set standards to how work is done •Deliver the latest and ideal social media tools to improve the brand performance online •Monitor local competitors and give comprehensive reports on their activities on a daily basis •Enhance the online customer experience and user usability •Experiment with new and alternative ways to leverage social media activities •Ensure that all outgoing messages are according to the brand guidelines •Protect the brand reputation online with strategies and tactics •i am experienced and Virtual Assistant with strong knowledge and experience in Email Marketing, web based email and project management tools.
Freelance Social Media ConsultantFull Time
Soccer United Egypt
Jan 2012 - Jan 2013 -1 yr
Egypt , Cairo
- Job Details:• Participate in creating strategy, long-term goals, and direction for Social Media • Plan and execute weekly social media calendar • Build rapper with publishers/twitter influencers to spread awareness and campaigns virility • Stay on top of all trends in the social media arena and appropriately apply that knowledge on the business • Prepare and update campaigns’ status reports • Deliver voice of customer report to improve products quality • Benchmark local competitors and deliver comprehensive reports on their activities • Measure “ROI” and the impact of our online activities on the overall marketing efforts • Protect the brand reputation online • Work with all stakeholders to explore and identify ways to integrate social media into marketing campaigns • Communicate externally with Facebook, Twitter, Google, LinkedIn, Instagram, and other social networks to ensure implementing the business objectives, requirements & requests • Come up with initiatives, ideas or processes in relation to digital & social media • Deliver the latest and ideal social media tools to improve the performance online • Keep all stakeholders up-to-date if any threat or opportunity by real-time alerts
Corporate Account Manger TAMFull Time
Vodafone Egypt
Dec 2011 - Dec 2012 -1 yr
Egypt , Cairo
- Job Details:Telephone Account Manger,i'm responsible for over 500 Corporate account and handling customer complains, communicate to customers all new offers ,selling all Vodafone product .solving and answering all concerns related to customers invoice
Enterprise Account Angel Full Time
Vodafone Egypt
Dec 2010 - Nov 2011 -11 months
Egypt , Cairo
- Job Details: Effectively act as a front line interface with the corporate customers and sales, by handling off board activities that require interaction and follow up. Actively act as the primary point of contact with our corporate sales team & top corporate accounts. Profeciontly handle the day-to-day interactions and solving any problem related to any company's account. Effeciently implement high quality standards of Customer Service for the corporate segments in order to exceed their expectations and to assure their satisfaction. Profeciontly communicate between various sections within the department to facilitate the flow of work and to ensure maximum service to the corporate customer. ffectively prioritize and achieve multiple tasks, establish and meet deadlines. Actively manage the ongoing customer relationship with the customers.
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2003 - Jan 2009 - 6 yr
High School - Thanaweya Amma
Ismail El QabanyJan 2003
Languages
Arabic
FluentEnglish
FluentGerman
Intermediate
Training & Certifications
Top Achiever Award
Vodafone Top Achiever Award ·2011Black Berry Service
Vodafone Egypt ·2011Employee Of The Month
Vodafone Employee Of The Month ·2011Find The Way to Say Yes
2010CRM.
Vodafone Egypt ·2010Mobile office
Vodafone Egypt ·2009Vodafone Live Service
Vodafone Egypt ·2008Presentation Skills
Vodafone Egypt ·2006