Basic Info

Ali Mohamed

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Agent at Wasla outsourcing company

Experience Details

Senior Agent

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Tele-sales agent at Wasla outsourcing - Vodafone project.
then I got promoted to join “focus team” with new responsibilities”:
1. Responsible for gathering information about any new telecom campaign .
2. Testing the provided data from Vodafone.
3. Give training to agents about the new campaigns.
4. Responsible for tracking and giving clear reports to Vodafone.


Company Details

Wasla outsourcing company

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2013 to present (3 years 5 months)
Customer service advisor at Raya contact center - Etisalat UAE project

Experience Details

Customer service advisor

Customer Service/Support

Experienced (Non-Manager)

Customer service advisor.


Company Details

Raya contact center - Etisalat UAE project

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2013 to May 2013 (2 months)

Education

BA in Accounting English

Education Details

BA

Accounting English

Ain Shams University, Egypt

C / Good / 65 - 75%

Commerce - Accounting department - English section

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Nokrashy military secondary school, Cairo, Egypt.

Egypt

2009

A / Excellent / 85 -100%

N/A

Al Nokrashy military secondary school, Cairo, Egypt.
2009

Training and Courses

Training/Course Details

QAC “qualified Accounting certificate “.

Dec 2013

Highly professional advisors” (HPA) Institute

N/A

Training/Course Details

Sales

Mar 2014

Highly professional advisors” (HPA) Institute

N/A

Training/Course Details

Marketing.

Jun 2014

Highly professional advisors” (HPA) Institute

N/A

Training/Course Details

HR (Human recourses).

Nov 2014

Highly professional advisors” (HPA) Institute

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Accounting EnglishArabicBusiness DevelopmentComputer Field.Customer ServiceCustomer Service AdvisorCustomer Service In Telecommunication FieldCustomer-orientedEnglishGymHR (Human Recourses).Hard WorkerMarketing.Microsoft ExcelMicrosoft OutlookMicrosoft WordOrganizerOutingPlaying ChessPlaying FootballQAC qualified Accounting Certificate .Reading Accounting BooksRetailSalesSelf TrainingSenior AgentSupportSupportiveSurfing Internet.Team PlayerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

1-3 years

Fields of Expertise

customer service in telecommunication field

customer service in telecommunication field

: Expert

: Medium

:

3-5 years

Computer field.

Computer field.

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Organizer, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/ali-rashad-ibrahim-6a2b2579?trk=nav_responsive_tab_profile

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