Basic Info

Adnan Ezz Eleslam

4 years

Cairo - Nasr City, Egypt

Bachelor's Degree

Experienced

Work Experience

High Value Direct Acquisition Sales Executive at Etisalat

Experience Details

High Value Direct Acquisition Sales Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

Manage the ‘Tell& Sell’ program and fulfill all the employees’ referrals requests.
• Improve Quality of sales (suspensions rate, shelf churn, deactivation & nonpayment).
• Increase our voice market share & achieve monthly target.
• Increase our data market share & achieve our monthly target.
• Increase our solutions market share & achieve our monthly target.
• Daily, weekly & monthly planned visits for all regions.
• Increase our market share for existing accounts.
• Quality of product mix “Voice, Data & handsets”.
• Alignments with all stakeholders” marketing, customer care, P&S & network.
• Efficient & Effective Operation Management.
• Weekly & monthly planed visits log report submitted.
• Up sell and maintain existing accounts.
• Complaint handling.
• Team coaching & development.


Company Details

Etisalat (multinational)

Cairo, Egypt

N/A

Telecommunications

Www.etisalat.com

Nov 2015 to present (1 year 1 month)
Agent at Mobinil

Experience Details

Agent

Administration, Manufacturing/Production, Customer Service/Support

Experienced (Non-Manager)

CREATE AND PROCESS RETAILS’ MANAGEMENT GUIDING REPORTS, AS WELL AS REGULAR GLOBAL REPORTS FOR THE DECISION MAKING PROCESS.
·         CREATE FREQUENT EVALUATIVE PERFORMANCE REPORTS CONCERNING RETAILS ON WEEKLY, MONTHLY, QUARTERLY & ANNUAL BASIS OF MOBINIL DIFFERENT PRODUCTS AND SERVICES FOR PERFORMANCE ENHANCEMENT AND MANAGEMENT DECISION MAKING.
·         ANALYZING SELECTED MOBINIL PRODUCTS DETAILED PER REGION OF ALL LAYERS IN THE DISTRIBUTION DEPARTMENT WITH HIGHLIGHTING THE GAPS IN THE MARKET AND PROVIDING THE SOLUTION ON WEEKLY & MONTHLY BASIS FOR TAKING CORRECTIVE ACTION.
·         EMPOWER THE RETAILS' TEAM WITH UPDATED REPORTS CONCERNING THEIR ACCOUNTS IN ORDER TO TAKE A CORRECTIVE ACTION AND TO HELP THEM MAINTAIN THEIR LEVEL IN THE MARKET.
·         TAKE THE INITIATIVE ACTION TO GET THE MOST ACCURATE DATA EITHER BY USING SYSTEMS OR COLLABORATION WITH OTHER DEPARTMENTS (IT, DWH, COMMISSION …) IN ORDER TO BE UPDATED WITH THE DIFFERENT PRODUCTS OF MOBINIL STATUS IN THE MARKET AND SOLVE ANY PROBLEMS THAT MAY ARISE.
·         RESPONSIBLE TO PROVIDE SCRATCH CARDS FOR THE TEMPS & CONTRACTORS’ OF DISTRIBUTION DEPARTMENT ON MONTHLY BASIS AFTER REVIEWING THEIR STATUS IN THE ACTUAL TIMESHEET.
·         HANDLING TAX PROJECT FROM DISTRIBUTION SIDE WITH FINANCE DEPATMENT (UPDATING DATABASE, VALIDATING BANK ACCOUNT AND MAKE SURE THAT THE POS RECEIVE THE TAXING REMAINING AMOUNT IN THEIR VALIDATED ACCOUNTS).
·         ASSIGNED TO CREATE, ALL THE PURCHASE REQUESTS FOR ALL THE DISTRIBUTION DEPARTMENT ON THE SYSTEM AFTER OBTAINING THE REQUIRED BUDGET VALIDATION AND MONITOR  THEIR STATUS TILL FINALIZED.
·         CREATE & ISSUE ALL DISTRIBUTORS OPERATIONAL REPORTS & COMMISSION
·         TRACKING AND MONITORING COMMISSION PAYMENTS TO ENSURE TIMLY AND ACCURATE PAYMENTS FOR ALL DISTRIBUTION LAYERS
·         MANAGE IMPLEMENTATION OF DISTRIBUTION ENTITIES SUPPORT SERVICES.
·         PRESENT MONTHLY REPORTS CONCERNING POS SERVICES.
·         ASSIST IN UPDATING POS CLASSIFICATION BASED ON SET CRITERIA.
·         ISSUE THE MONTHLY MISSION PLAN AND DISTRIBUTE IT TO POS FIELD TEAM , KEY ACCOUNTS AND SUPER DEALER.
·         ASSIST IN HANDLING MERCHANDISING MISSION TO POS TO ENSURE THE EFFICIENCY OF POS MATERIALS DISTRIBUTION AMONG DIFFERENT POS’S.
·         MANAGE MEDICAL PROJECT OF EXCLUSIVE POS’S
·         MANAGE GIVEWAY STOCK OF DISTRIBUTION DEPT.
·         ENSURES THE IMPLEMENTATION OF ESTABLISHED PROCESSES & PROCEDURES OF ACTIVATION.
·         UPDATES DEPARTMENT’S PROCESSES.
·         PLANS FOR STAFF DEVELOPMENT THROUGH COACHING AND TRAINING.
·         ESCALATES TO MANAGEMENT RISING ISSUES.
·         PARTICIPATES IN SETTING THE DEPARTMENTS KPI’S.
·         TRAIN AND DEVELOP SECOND TIERS.
·         PRIORITIZES DAILY WORK TO MEET REQUIRED SERVICE LEVELS.
·         ACTS AS AN INTERFACE WITH DIFFERENT DEPARTMENTS ON NEW DEVELOPMENTS AND PROJECTS.
·         PERFORMS TIMELY OFF-PAYROLL STAFF APPRAISALS


Company Details

Mobinil (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.mobinil.com

Aug 2014 to Oct 2015 (1 year 2 months)
Sales representative at Etisalat MISR

Experience Details

Sales representative

Sales/Retail

Experienced (Non-Manager)

Worked as sales & customer service representative at Etisalat shops Solve all inquiries and handle all complanies to save & ritch customer satisfaction
Up sell all products of etisalat and explain all rate plans


Company Details

Etisalat MISR (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com

Sep 2013 to Jul 2014 (10 months)
Customer service representative at Etisalat

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

worked as a customer service agent
Hane all inquiries
Solve all complains
Save customer satisfaction
Track system mistakes and creat service request to responsible department
act as second line for my team they can refe back to me when direct manager not available


Company Details

Etisalat (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com.eg

Oct 2012 to Sep 2013 (11 months)

Education

Bachelor's Degree in media & public relation

Education Details

Bachelor's Degree

media & public relation

Alazhar university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Alazhar university
2006 - 2010
High School - Other

High School Details

Other

Dr.tala'at secondary language school

Egypt

2005

A / Excellent / 85 -100%

N/A

Dr.tala'at secondary language school
2005

Training and Courses

Training/Course Details

Time management

May 2015

Mobinil

Learn how to get the most from your day using prioritization, scheduling, goal setting, and other key

Training/Course Details

Business etiquette

Jul 2015

Mibin

Making Positive Impressions. How you present yourself to others in the business world speaks volumes. Etc

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

AdaptiveAdministrationAgentArabicBusiness DevelopmentBusiness EtiquetteCommunication SkillsComputerCustomer ServiceCustomer Service RepresentativeCustomer-orientedEnglishEtisalatEtisalat MISRFlexibleHigh Value Direct Acquisition Sales ExecutiveLeaderManufacturingMarketingMedia & Public RelationMicrosoft ExcelMicrosoft WordMobinilOperationOperationsOrganizerProblem SolverProductionPublic Relations (PR)ReadingRetailSalesSales RepresentativeSibleSupportTelecommunicationsTime Management

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

sible

sible

: Expert

: Extreme - I love it!

:

1-3 years

Public Relations (PR)

Public Relations (PR)

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Sales

Sales

: Intermediate

: Extreme - I love it!

:

1-3 years

Communication Skills

Communication Skills

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Operation

Operation

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Customer-oriented, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

adnanezzeleslam

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