Basic Info

Mohamed Salem

2 years

Cairo, Egypt

High School

Experienced

Work Experience

Agent at Edfa3ly.com

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Edfa3ly.com

Cairo, Egypt

101-500 employees

Internet/E-commerce

www.edfa3ly.com

Nov 2016 to present (1 month)
Customer support at OneCard

Experience Details

Customer support

Customer Service/Support

Experienced (Non-Manager)

I worked as customer service agent for year and half to handle chats , calls and back office ( mails and tickets ) then i acted as a shift manger to handle the shifts and send a weekly reports to the supervisour


Company Details

OneCard

Cairo, Egypt

101-500 employees

Internet/E-commerce

www.onecard.net

Dec 2014 to Oct 2016 (1 year 10 months)
Social media community at Egy Lions (student activity)

Experience Details

Social media community

Marketing/PR/Advertising

Student

i have my own musical band and iam the social media specialist to spread our music and news on the social media ( youtube , SoundCloud , FaceBook , twitter )


Company Details

Egy Lions (student activity)

`Tanta, Egypt

N/A

Jan 2006 to Dec 2015 (9 years 11 months)
Trainee (intern) at Vodafone

Experience Details

Trainee (intern)

Sales/Retail

Student

N/A


Company Details

Vodafone

Tanta, Egypt

More than 1000 employees

Consumer Services

N/A

Jun 2014 to Sep 2014 (3 months)

Education

Bachelor's Degree in business

Education Details

Bachelor's Degree

business, marketing

Faculty Of Commerce Tanta University, Egypt

C / Good / 65 - 75%

Faculty of english commerce business department

N/A

Faculty Of Commerce Tanta University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Salam Language School

Egypt

2009

A / Excellent / 85 -100%

N/A

El Salam Language School
2009

Training and Courses

Training/Course Details

Sales

Jun 2013

Vodafone

trainee at Vodafone Retail team For 3 months

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AgentBusinessBusiness DevelopmentConsumer ServicesCreativeCustomer CareCustomer ServiceCustomer SupportCustomer-orientedE-commerceEnglishHandles StressHip-hopInternetMarketingMicrosoft ExcelMicrosoft OfficeMusicPerformingProblem SolverRetailSalesSocial Media CommunitySupportSupportiveTraineeWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Intermediate

: Intermediate

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

customer care

customer care

: Intermediate

: Little

:

1-3 years

Key Skills

Customer-oriented, Creative, Problem Solver, Handles Stress, Supportive

Online Presence

https://web.facebook.com/Dr.Deee

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