Adel Ahmed Agha
Operations Manager at KSA Al Ahlia Restaurants Company - Americana
Obour City, Cairo, EgyptWork Experience
Operations ManagerFull Time
Bahrain & Kuwait Restaurants
Apr 2025 - Present -5 months
Bahrain , Manama
- Job Details:Restaurants Operation Management
Operations ManagerFull Time
KSA Al Ahlia Restaurants Company - Americana
Jan 2018 - Present -7 yrs, 8 months
Saudi Arabia , Dammam
- Job Details:Strategic and Restaurant Execution.
Chain ManagerFull Time
Kuwait Food Company - UAE Americana
Oct 2015 - Dec 2017 -2 yrs, 2 months
United Arab Emirates , Dubai
Area Manager - FranchiseFull Time
Kuwait Food Company - UAE Americana
Mar 2012 - Oct 2015 -3 yrs, 7 months
- Job Details:• Managing Multiple Restaurants. • Supporting and overseeing store openings. • Day to day running and operating of stores. • Delegating and following up effectively. • Identifying Sales, Profit opportunities and initiate actions to improve. • Establishing effective systems to get work done in the area restaurants. • Identifying and diagnoses problems in early stages and take action to resolve. • Setting and communicating Area goals to All RM’s timely & efficiently. • Communicating with higher level in daily basis for all concern issues. • Monitoring guest experience survey on daily basis. • Monitoring home delivery complaints with rectifying any issues. • Able to work under pressure effectively.
Education
Bachelor's Degree in Faculty of commerce Marketing Major
Cairo University (CU)Jan 2010
Achievements
• Achieving sales budget award 2018 • Associate of the year Award, Making the Difference 2015. • Champion Club superhero in Atlantis Dubai YUM! MENAPAK 2014. • Associate of the year Award, Area Manager on the row (Americana) 2013. • Associate of the year Award, Area Manager on the row (Americana) 2008. • Development for two restaurant managers to be area managers. • Development for 4 members of assistant restaurant manager position to be restaurant managers. • Development for 6 members of shift supervisor’s positions to be assistant restaurant managers. • Opening of two new restaurants besides renovating two restaurants. • Drove 12% unit’s sales growth and Profit growth by 15%. • Contributes and supporting 7 new opening stores. • Development for 7 restaurant managers to be area managers. • Development for 12 members of assistant restaurant manager position to be restaurant managers. • Development for 12 members of shift supervisor’s positions to be assistant restaurant managers.
Skills
- Leadership Management
- Digital Marketing
- Digital Marketing Strategy
- Online Marketing Campaigns
- Sales Operations
- Store Operations
- Products Quality
- People Development
- Talent Development
- Budgeting
Languages
English
Advanced
Training & Certifications
Conflict resolution workshop
Americana UAE·2014• Team on Mission Workshop
Americana - Jordan·2012Strategic Hospitality Management Program
Kuala Lumpur Malaysia YUM! Cornell University·2010Leadership Training Program
Dale Carnegie leadership·2004