
abir adel mahmoud
Account Management Team Lead at Bayan.Tech
Heliopolis, Cairo, EgyptWork Experience
Talent Management Team LeadFull Time
Localization Line Solutions
Mar 2021 - Present -4 yrs, 4 months
Egypt , Cairo
Education
Bachelor's Degree in language
Ain Shams University (ASU)Jan 2004 - Jan 2008 - 4 yr
Achievements
I have achievements in school as i have been recommended to be in Elite class for high qualified students . I have achievements in Vodafone as my manager recommended me to be one of 5 agents only which will launch New Turkish campaign . I have Achievements in Vodafone as I had been on of 10 Agents which will start Vodafone new project with wasla contact center. I have achievements at wasla contact center as I had been of Focus team members and gave product knowledge training sessions for more than 50 Agent I have achievements at E finance as i was Top achiever in 2014. Then i was the First Operation Team leader for 40 Contact Center Agents . In 2018 i attended Locworld conference in USA"Seattle" the leading conference for international business, translation, localization and global website management
Skills
Languages
Arabic
FluentSpanish
AdvancedEnglish
Advanced
Training & Certifications
Modern management & leadership Diploma
International foundation for training and development·2012Project management diploma
International foundation for training and development·2012ICDL Certificate
2008Spanish course
Cervantes Institute ·2007