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abir adel mahmoud

Account Management Team Lead at Bayan.Tech

Heliopolis, Cairo, Egypt

Work Experience

  • Talent Management Team LeadFull Time

    Localization Line Solutions

    Mar 2021 - Present -4 yrs, 4 months

    Egypt , Cairo

    • Talent ManagerFull Time

      Future Group

      Sep 2019 - Mar 2021 -1 yr, 6 months

      Egypt , Cairo

      • Account Management Team LeadFull Time

        Bayan.Tech

        May 2018 - Present -7 yrs, 2 months

        Egypt , Cairo

        • Project ManagerFull Time

          Bayantech

          May 2016 - May 2018 -2 yrs

          Egypt , Cairo

          • Education

            • Bachelor's Degree in language

              Ain Shams University (ASU)

              Jan 2004 - Jan 2008 - 4 yr

            Achievements

            I have achievements in school as i have been recommended to be in Elite class for high qualified students . I have achievements in Vodafone as my manager recommended me to be one of 5 agents only which will launch New Turkish campaign . I have Achievements in Vodafone as I had been on of 10 Agents which will start Vodafone new project with wasla contact center. I have achievements at wasla contact center as I had been of Focus team members and gave product knowledge training sessions for more than 50 Agent I have achievements at E finance as i was Top achiever in 2014. Then i was the First Operation Team leader for 40 Contact Center Agents . In 2018 i attended Locworld conference in USA"Seattle" the leading conference for international business, translation, localization and global website management

            Skills

            • Customer Service
            • Microsoft Outlook
            • Microsoft Office
            • Microsoft Word
            • Communication
            • Training
            • Leadership
            • Microsoft Excel

            Languages

            • Arabic

              Fluent
            • Spanish

              Advanced
            • English

              Advanced

            Training & Certifications

            • Modern management & leadership Diploma

              International foundation for training and development·2012
            • Project management diploma

              International foundation for training and development·2012
            • ICDL Certificate

              2008
            • Spanish course

              Cervantes Institute ·2007
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