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abir adel mahmoud

Talent Manager at Future Group

Cairo, Egypt
  • Customer Service
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Word
  • Communication

Work Experience

  • Talent Manager at Future Group

    Sep 2019 to present · 1 Year
  • Account Management Team Lead at Bayan.Tech

    May 2018 to present · 2 Years 4 Months
  • Project Manager at Bayantech

    May 2016 to May 2018 · 2 Years
  • Shift leader at Efinance

    Feb 2014 to Feb 2016 · 2 Years

Education

  • Bachelor's Degree in language

    Ain Shams University (ASU) - Egypt 2004 to 2008 · 4 Years

Achievments

I have achievements in school as i have been recommended to be in Elite class for high qualified students . I have achievements in Vodafone as my manager recommended me to be one of 5 agents only which will launch New Turkish campaign . I have Achievements in Vodafone as I had been on of 10 Agents which will start Vodafone new project with wasla contact center. I have achievements at wasla contact center as I had been of Focus team members and gave product knowledge training sessions for more than 50 Agent I have achievements at E finance as i was Top achiever in 2014. Then i was the First Operation Team leader for 40 Contact Center Agents . In 2018 i attended Locworld conference in USA"Seattle" the leading conference for international business, translation, localization and global website management

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Skills
Tools and Fields of Expertise

  • Customer Service
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Word
  • Communication
  • Training
  • Leadership
  • Microsoft Excel

Languages

  • Arabic

    Fluent
  • English

    Advanced
  • Spanish

    Advanced

Training & Certifications

  • Modern management & leadership Diploma

    International foundation for training and development · 2012
  • Project management diploma

    International foundation for training and development · 2012
  • ICDL Certificate

    2008
  • Spanish course

    Cervantes Institute · 2007
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