abir adel mahmoud
Talent Manager at Future Group
Cairo, Egypt- Customer Service
- Microsoft Outlook
- Microsoft Office
- Microsoft Word
- Communication
Work Experience
- Sep 2019 to present · 1 Year
Talent Manager at Future Group
- May 2018 to present · 2 Years 4 Months
Account Management Team Lead at Bayan.Tech
- May 2016 to May 2018 · 2 Years
Project Manager at Bayantech
- Feb 2014 to Feb 2016 · 2 Years
Shift leader at Efinance
Education
- Ain Shams University (ASU) - Egypt 2004 to 2008 · 4 Years
Bachelor's Degree in language
Achievments
I have achievements in school as i have been recommended to be in Elite class for high qualified students . I have achievements in Vodafone as my manager recommended me to be one of 5 agents only which will launch New Turkish campaign . I have Achievements in Vodafone as I had been on of 10 Agents which will start Vodafone new project with wasla contact center. I have achievements at wasla contact center as I had been of Focus team members and gave product knowledge training sessions for more than 50 Agent I have achievements at E finance as i was Top achiever in 2014. Then i was the First Operation Team leader for 40 Contact Center Agents . In 2018 i attended Locworld conference in USA"Seattle" the leading conference for international business, translation, localization and global website management
SkillsTools and Fields of Expertise
- Customer Service
- Microsoft Outlook
- Microsoft Office
- Microsoft Word
- Communication
- Training
- Leadership
- Microsoft Excel
Languages
Arabic
FluentEnglish
AdvancedSpanish
Advanced
Training & Certifications
- International foundation for training and development · 2012
Modern management & leadership Diploma
- International foundation for training and development · 2012
Project management diploma
- 2008
ICDL Certificate
- Cervantes Institute · 2007
Spanish course