Basic Info

Abdulrahman elwakel

6 years

Cairo, Egypt

Master's Degree

Experienced

Work Experience

Senior sales force effectiveness at Eg Medical

Experience Details

Senior sales force effectiveness

Administration

Experienced (Non-Manager)

o Senior sales force Effectiveness & sales admin supervisor from 1/3/2016 till now:
 Same responsibilities for the last position as SFE specialist.
 Sales Admin team supervision as to coordinate, plan and organize their duties and report their work to direct manger SFE Manger.
 Controlling buying process for all needed tender notes by sales admin team.
 Projects coordinator ,prepare and organize highly important and risky tenders mentioning last Tenders the first one was approximately about 26 Million EGP related to Abraj Emirates group and also tender related to constructing 3 hospitals for Lawyer Syndicate.
 proud achievements:
 Thanks Letter from Business director as the whole firm achieved 95% of its target in DSO –Semester No 1 2016-(The indicator which I was responsible for its improvement).
 Certificate of appreciation from EG for outstanding performance in Q1 2017.
o Sales force effectiveness (SFE) and commercial excellence specialist from. 1/3/2015 till 1/3/2016 with main responsibilities as below:
 Main key player in reporting system of CRM program in whole company.
 Responsible for monitoring & facilitating the cycle of cash conversion from
inspection ending with collection.
 Following up with each line business manger the sales process dynamics by weekly meeting.
 Following up with collection department on daily basis collection processes and handle any critical issues.
 Coordinate between sales and collection departments and handling all bending issues.
 Conduct monthly meeting with chairman, SFE Manger and credit& collection manger as to preview sales and collection updated analysis.
 Enhance the cash conversion cycle through being enrolled in how business can be developed and improved through analysis techniques and how to implement those tools as to develop commercial work.
 Provides proactive support and assistance to SFE manger to insure effective planning.


Company Details

Eg Medical

Cairo, Egypt

501-1000 employees

Medical Devices and Supplies

egmedicalsystems.com

Mar 2015 to present (2 years 10 months)
CRM Specialist at Knowledge

Experience Details

CRM Specialist

Administration

Entry Level

o Customer Relation Management specialist (HR training programs consultant) from 27/11/2013 till 1/3/2015:
 Mentoring the newly joined trainees for the proper training programs which satisfy their needs especially in their career path.
 Follow up with customer service team the quality of served training service for each attendee.
 Achieving individual sales target for sold training programs.
 Outbound follow up calls for already received inbound calls as registered in CRM program.
 Insure customer satisfaction for already and upcoming training programs which is related to his training needs.
 Designing survey questionnaire and introduce it by the end of the training programs.
o Customer Care specialist from 1/7/2013 till 26/11/2013:
 Satisfying customer inquires about company training portfolio indoor.
 Answering inbound calls and handling all customer needs and complains if existed and register the call summary and data of customer in CRM program.
 Outbound calls in case of session date modification & cancellation or new updates and feedbacks.
 Insuring the readiness of lectures halls from technical side and its friendly atmosphere


Company Details

Knowledge

Cairo, Egypt

51-100 employees

Education

www.knowledge-eg.com

Jul 2013 to Mar 2015 (1 year 8 months)
Assistant store manger at Mobile Shop

Experience Details

Assistant store manger

Sales/Retail

Entry Level

Awarded with best sales maker in whole area & the whole branch was also awarded as a best branch in whole firm.

Thanks letters from direct manger for outstanding performance.


Company Details

Mobile Shop

Cairo, Egypt

101-500 employees

Electronics and Semiconductors

www.mobileshop.com.eg

Jul 2010 to May 2013 (2 years 10 months)

Education

Master's Degree in economics

Education Details

Master's Degree

economics

Helwan University, Egypt

B / Very Good / 75 - 85%

• Graduated from faculty o

N/A

Helwan University
2013 - 2017
Jobseeker photo

Profile Skills and Keywords

AdministrationAnalyticalArabicAssistant Store MangerBusiness DevelopmentCRM SpecialistCommunicatorCreativeEconomicsEducationElectronics And SemiconductorsEnglishMedicalMedical Devices And SuppliesNegotiatorRetailSalesSenior Sales Force EffectivenessSupportiveTraining

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

retail

retail

: Expert

: Extreme - I love it!

:

3-5 years

training

training

: Advanced

: Extreme - I love it!

:

1-3 years

Medical

Medical

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Communicator, Negotiator, Creative, Supportive

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