Basic Info

Abdulrahman Mustafa

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

German International Account Advisor at Vodafone International Services - German Account

Experience Details

German International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Im Laufe von fast einem Jahr lang habe ich als Kundenberater bei der Beschwerdeabteilung von Vodafone Deutschland viele unschätzbaren Erfahrungen im Bereich Kundendienst hinzugwonnen. Als Zweitsprachler hat man besonders bei jener Abteilung sowohl an seiner gesprochenen als auch an seiner geschriebenen Sprache mit Hochdruck gearbeitet. Das beruhte auf dem direkten Kontakt mit deutschsprachigen Kunden, dessen Art und Weise die Gestalt telefonischer Gespräche sowie schriftichen E-Mail-Versandes hatte.


Company Details

Vodafone International Services - German Account (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

www.vodafone.de

Nov 2016 to Oct 2017 (11 months)
German conversation courses at DFA course center (student activity)

Experience Details

German conversation courses

Education/Teaching, Training/Instructor

Student

N/A


Company Details

DFA course center (student activity)

Cairo, Egypt

N/A

Feb 2016 to Aug 2016 (6 months)
Translation workshops at Al-Azhar University (student activity)

Experience Details

Translation workshops

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Al-Azhar University (student activity)

Cairo, Egypt

N/A

Oct 2015 to Apr 2016 (6 months)

Education

BA in German studies

Education Details

BA

German studies

Al-Azhar University, Egypt

B / Very Good / 75 - 85%

German literature, German civilization, German linguistics, German phonetics, speaking and listening, German-Arabic translation, Arabic-German translation, research method, English, et al.

N/A

Al-Azhar University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Fath high school

Egypt

2012

A / Excellent / 85 -100%

N/A

Al-Fath high school
2012

Training and Courses

Training/Course Details

conversation

Aug 2016

DFA course center

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopArabicConsumer ServicesConversationCustomer ServiceEnglishFlexibleFrenchGermanGerman Conversation CoursesGerman International Account AdvisorGerman StudiesHard WorkerInternetMicrosoft ExcelMicrosoft PowerPointMicrosoft WordProblem SolverSupportSupportiveTeam PlayerTelecommunicationsTranslation And LocalizationTranslation WorkshopsTyping On ComputerVodafone International Services - German AccountWindows 7

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Windows 7

Windows 7

: Advanced

: Extreme - I love it!

:

3-5 years

Typing on computer

Typing on computer

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

3-5 years

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Team Player, Supportive

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