AK

Abdulrahman Khalifa

Client Service Representative

Egypt

Work Experience

  • Client Service Representative

    Quironsalud

    Jan 2024 - Nov 2024 -10 months

    • Job Details:Handled VIP patient appointments with personalized service, managed records and generated reports using SQL & Power BI, verified insurance details for smooth billing.

  • Digital Skills Consultant

    Care Egypt NGO, UNICEF

    Feb 2023 - Dec 2023 -10 months

    Egypt

    • Job Details:Prepared study materials, taught digital skills to prospects, and evaluated their progress before and after the course.

  • International Customer Service Advisor

    Expedia en Global

    Aug 2020 - Jan 2022 -1 yr, 5 months

    • Job Details:Troubleshot issues to resolution and escalated unresolved cases to appropriate internal teams.

  • Facilitator

    UNICEF (EVAC Project)

    Jun 2019 - Jul 2020 -1 yr, 1 month

    • Job Details:Coordinated sessions for children on sexual harassment awareness and self-protection, and facilitated parenting sessions on effective child-rearing.

    • Education

    • Bachelor's Degree in Data Engineering

      Information Technology Institute (ITI)

      Jan 2024 - Jan 2025 - 1 Year

    • Bachelor's Degree in Computer Engineering

      Higher Institute of Engineering and Technology in Kafr El Sheikh (HIET)

      Jan 2016 - Jan 2022 - 6 yr

    Skills

    • Data Engineering
    • Big Data
    • Data Warehousing
    • Cloud Computing
    • Hadoop
    • Spark
    • Hive
    • SQL
    • NoSQL
    • PostgreSQL
    View More

    Languages

    • Arabic

      Fluent

    • English

      Fluent
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