Basic Info

Abdullah Faried

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Translator at Alriadi Mohamed Younis Abo Elmaati and his partners company

Experience Details

Translator

Sports and Leisure

Experienced (Non-Manager)

I was handling incoming and outgoing emails related to all suppliers and customers, sometimes i was handling some financial issues related to the trading process


Company Details

Alriadi Mohamed Younis Abo Elmaati and his partners company

Cairo, Egypt

1-10 employees

Sports

Alriadisports.com

Mar 2012 to present (5 years 9 months)
Senior Customer Service in (Blended Team ) planning and development department at Vodafone

Experience Details

Senior Customer Service in (Blended Team ) planning and development department

Customer Service/Support

Entry Level

I am a senior agent in Blended team - Blended comes from Blender- so we are universal agents acting and handling all areas inside the company and acting also as team leaders, supervisors and projects managers

We are supporting all the company like customer service, technical support and the other front line ques, also back office ques, some times we are supporting HR and other managerial teams


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Oct 2013 to present (4 years 2 months)
Senior sales rep, and account manager at DM Arts ( Digital Marketing Academy)

Experience Details

Senior sales rep, and account manager

Sales/Retail

Experienced (Non-Manager)

Generate and improve new leads to raise the sales ratio, also guarantee the best service for our current customers to get their recommendations too


Company Details

DM Arts ( Digital Marketing Academy)

Cairo, Egypt

11-50 employees

Education

www.difitalmarketingacademy.com.eg

Jul 2017 to present (5 months)
UAT Specialist at Vodafone

Experience Details

UAT Specialist

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Vodafone

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jul 2017 to present (5 months)
Collection supervisor at Surgitech - Shaarani Group

Experience Details

Collection supervisor

Operations/Management

Experienced (Non-Manager)

I was responsible about all the capitals movements also about the collection of our sales and customers
Also I was handling the tenders and also setting its budget.
i was managing almost team from 10 runners collecting our payments from the hospitals and privet clinics, also i was responsible about setting there targets


Company Details

Surgitech - Shaarani Group

Giza, Egypt

51-100 employees

Medical Devices and Supplies

http://www.shaaranigroup.com/surgitech_egypt.html

Jan 2013 to Oct 2013 (9 months)
Senior Agent in Customer care at Vodafone

Experience Details

Senior Agent in Customer care

Customer Service/Support

Experienced (Non-Manager)

Handling Customers' requests and complaint and also lead teams and giving different training in more than one field like Business English and Customer support


Company Details

Vodafone (multinational)

Egypt

More then 1000 employees

Telecommunications

www.vodafone.com

Dec 2009 to Oct 2012 (2 years 10 months)

Achievements


Graduated from Faculty of Arts, English Department

Education

Bachelor of Arts in Linguistics

Education Details

Bachelor of Arts

Linguistics , Translation , English Literature and Culture

South Valley University, Egypt

B / Very Good / 75 - 85%

All what belong language studying

NA

South Valley University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Armant Secondary School for Boys

Egypt

2005

A / Excellent / 85 -100%

NA

Armant Secondary School for Boys
2005

Certifications

TOEFL
Feb 2010

Certificate details

TOEFL

Feb 2010

550 out of NA

N/A

N/A

AMIDEAST

N/A

Certificate details

Conversational English

Dec 2005

75 out of 100

N/A

N/A

South Valley University

NA

Certificate details

Experienced lecturer and trainer for English Language

May 2007

N/A

N/A

N/A

N/A

Certificate details

Pathways to Higher Education (Managerial Branch)

Feb 2009

N/A

N/A

N/A

N/A

Certificate details

Pathways to Higher Education (Knowledge Branch)

Jul 2008

N/A

N/A

N/A

N/A

Certificate details

pathways to Higher Education (Behavioral Branch)

Jul 2009

N/A

N/A

N/A

N/A

Certificate details

SOLIYA Connecting Alumni program

Jul 2008

N/A

N/A

N/A

and up till now as i have experience for 5 years

Certificate details

Aids training course

Apr 2007

N/A

N/A

N/A

N/A

Certificate details

Basics Of translation

Jul 2007

N/A

N/A

N/A

N/A

TOT
Aug 2009

Certificate details

TOT

Aug 2009

N/A

N/A

N/A

N/A

Business pioneer
Jun 2008

Certificate details

Business pioneer

Jun 2008

N/A

N/A

N/A

N/A

Certificate details

Social Entrepreneurship Skills

Nov 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

TOT

Aug 2009

South valley university

Training of trainer

Training/Course Details

Business pioneer

Jun 2008

South Valley University

How to create start up business and grantee the continuity

Training/Course Details

Pathways to Higher Education (Managerial Branch)

Feb 2009

South Valley University

N/A

Training/Course Details

Pathways to Higher Education (Knowledge Branch)

Jul 2008

South Valley University

N/A

Training/Course Details

pathways to Higher Education (Behavioral Branch)

Jul 2009

South Valley University

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Aids Training CourseArabicBasics Of TranslationBusiness DevelopmentBusiness PioneerBusiness Plane WritingBusiness PlanningBusiness-orientedCollection SupervisorComputer SkillsConversational EnglishCreativeCustomer CareCustomer ServiceCustomer SupportDiscover Every NewEducationEnglishEnglish Literature And CultureExperienced Lecturer And Trainer For English LanguageFreelancingFrenchInitiativeInstructorInternetLanguage ResearchesLeaderLinguisticsManagementMedical Devices And SuppliesMicrosoft OfficeNegotiation SkillsNegotiatorOpen DiscussionsOraclePathways To Higher Education (Behavioral Branch)Pathways To Higher Education (Knowledge Branch)Pathways To Higher Education (Managerial Branch)Playing FootballPlaying Table TennisPoetry ReadingPoetry Writing A And EPositive ThinkingReading In CulturesRetailSOLIYA Connecting Alumni ProgramSalesSenior Agent In Customer CareSenior Customer Service In (Blended Team ) Planning And Development DepartmentSenior Sales Rep, And Account ManagerSocial Entrepreneurship SkillsSocial MediaSocial Media And Internet ServingSpanishSportsSports And LeisureSupportSurfing The InternetSwimmingTOEFLTOTTeam LeaderTeam PlayerTelecommunicationsTrainingTraining EnglishTranslationTranslatorUAT SpecialistUsing Microsoft OfficeVodafoneWorking Under PressureWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Intermediate

: Intermediate

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Oracle

Oracle

: Expert

: Extreme - I love it!

:

3-5 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Translation

Translation

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

team leader

team leader

: Expert

: Extreme - I love it!

:

3-5 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

instructor

instructor

: Expert

: Extreme - I love it!

:

More than 7 years

Writing

Writing

: Expert

: Extreme - I love it!

:

5-7 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Expert

: Extreme - I love it!

:

5-7 years

Business Development

Business Development

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Using Microsoft office

Using Microsoft office

: Expert

: Extreme - I love it!

:

More than 7 years

Social media and internet serving

Social media and internet serving

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

5-7 years

Team player

Team player

: Expert

: Extreme - I love it!

:

5-7 years

Team Leader

Team Leader

: Expert

: Extreme - I love it!

:

5-7 years

Computer skills

Computer skills

: Expert

: Extreme - I love it!

:

More than 7 years

Business plane writing

Business plane writing

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Business-oriented, Negotiator, Creative, Initiative

Online Presence

http://www.linkedin.com/profile/view?id=164738803&trk=tab_prohttps://www.facebook.com/abdullah.faried0https://twitter.com/Abdullahefariedhttp://abdullahefaried.blogspot.com/https://plus.google.com/u/0/102520223301382834498

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