Abdallah Mohamed Abdelrahman Afify

Technical Support Senior SpecialistFull Time

• Job Details:- Coordinate between my branch and all other (branches – departments) and Investigate new technical issues and find out available solutions. - Sharing new ideas with development team - Monitor all related administrative task including (inventory and branch requirements) - Handle all incoming complains. - Evaluate and review the progress of the team on a monthly basis. - Spotting the weaknesses, identify the needed training and perform the proper coaching for the team. - Deliver the offers details, announcements and any new information to the team. - Daily revision for daily performed troubleshooting tasks which recorded by agents. - Use the SLAs and escalation matrix and process by sending e-mails to the intended recipients. - Generating and creating the required reports.