Abdul Raheem

Senior System Administrator

• Job Details:Create and manage user accounts using Active Directory, administering Windows Server networks, domains, roles and services. Encrypt the system drives to secure data through BitLocker Drive Encryption. Configuring/troubleshooting WiFi access point devices. Provide installation and configuration support for Gmail, Outlook, Thunderbird, O365. Provide installation and configuration support for Sentinel One, CrowdStrike, TrendMicro, Carbon Black. Provide installation and configuration support for Palo Alto Global Protect, Accops. Troubleshooting basic network issues. Provide technical assistance and support for Dell, HP, Lenovo and Mac desktops and laptops.

System Administrator

System Engineer

• Job Details:All types of operating system installation (Win7, 8, 10, 11, Ubuntu, Mac). Providing configuration support for all types of workstations. Providing desktop computer software and hardware support. Providing call support to clients on a daily basis. Configuring/troubleshooting user's machines onsite and also remote offices based on their IT architecture setup, requests from users to upgrade their machines hardware/software. Install, configure, and maintain new hardware, systems, devices and software for our networks. Install antivirus software (McAfee) and update virus definitions regularly. Installing and supporting all types of Microsoft Office products, troubleshooting Outlook and installation of various applications for users. Worked closely and effectively with vendors to replace/repair defective hardware and software.