Basic Info

Abdelrahman Hassan

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Community Support Representative at Uber Technologies

Experience Details

Community Support Representative

Customer Service/Support

Entry Level

Job Details:

Deliver high-quality service across multiple support platforms (email, chat,).

Be a passionate advocate for riders and drivers while answering any questions that come your way.

Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences.

Build loyalty among new users and get our early adopters to fall in love with Uber all over again.

Triage issues and escalate them when necessary

required qualifications and skills.:

1- High proficiency using computers
2- Writing skills in English and Arabic language
3- Ability to troubleshoot problems and find speedy resolutions
4- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
5-Work well in a team environment


Company Details

Uber Technologies (multinational)

Cairo, Egypt

More than 1000 employees

Other - Not Classified

https://www.uber.com/en-EG/

Sep 2016 to present (3 months)
Cultural exchange (volunteer) at AIESEC

Experience Details

Cultural exchange (volunteer)

Education/Teaching, Training/Instructor

Entry Level

an internship in a summer camp in Russia dealing with over 600 hundred children with expressing your culture and teaching them English.


Company Details

AIESEC (multinational)

Saint Petersburg, Russian

N/A

Education

N/A

Jul 2015 to Aug 2015 (1 month)
OGCDP member (volunteer) at AIESEC

Experience Details

OGCDP member (volunteer)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

OGCDP member orienting all new contract holders,in AIESEC that Organization facilities volunteering opportunities all over the world.


Company Details

AIESEC (multinational)

Minya, Egypt

N/A

Education

N/A

Aug 2014 to Aug 2015 (1 year)

Education

Bachelor's Degree in Mechanical Engineering

Education Details

Bachelor's Degree

Mechanical Engineering

EL-MINIA UNIVERSITY, Egypt

Not specified

N/A

N/A

EL-MINIA UNIVERSITY
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Minia Military secondary school for boys

Egypt

2011

A / Excellent / 85 -100%

N/A

Minia Military secondary school for boys
2011

Certifications

Certificate details

English Access Microscholarship Program

Nov 2009

N/A

N/A

N/A

The U.S Embassy in Cairo

Full paid English Scholarship for 2 years aimed to enhance the language skills , leadership skill , and the knowledge of the US cultures and other cultures to widen our mindsets.

Training and Courses

Training/Course Details

Basics of Train Engines Maintenance

Oct 2015

Egyptian National Railways

N/A

Training/Course Details

Summer Training Course in Aswan

Aug 2014

Hydro Plants Generation Company Training Center , Aswan

practical visits to the High Dam, low Dams in Aswan to deal with the Hydraulic Turbines

Training/Course Details

Plumbing

Nov 2016

Engineering House For Training and Consulting.

Basics of plumbing & small projects Design

Training/Course Details

Fire Fighting

Nov 2016

Engineering House For Training and Consulting.

Knowledge of different fire fighting systems & small projects design

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AIESECAdaptiveArabicBasics Of Train Engines MaintenanceCommunity Support RepresentativeCultural ExchangeCustomer ServiceEducationEnglishEnglish Access Microscholarship ProgramFire FightingFlexibleFootballInteractiveInternetMechanical EngineeringMicrosoft OfficeMoviesOGCDP MemberOther - Not ClassifiedPersistentPlumbingReading About Historic TopicsSocialSummer Training Course In AswanSupportTeam PlayerTravellingUber Technologies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Key Skills

Flexible / Adaptive, Persistent, Social, Interactive, Team Player

Online Presence

https://www.linkedin.com/in/abdelrahman-hassan-323a98116?trk=nav_responsive_tab_profilehttps://www.facebook.com/abdelrhman.a.bakr.1

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