ABDELRAHMAN AHMED FOUAD

Ps Packet CoreInternship

• Job Details:- Works as customer support engineer CSE in Egypt Technical Assistance Center (E-TAC). - Maintain and support system after commercial launch. - Perform system support and inspection. - Support the customer in system operation and give proper training if needed. - Able to achieve Egypt TAC KPIs targets to ensure customer satisfaction.

Service Desk EngineerFull Time

• Job Details:- Perform and own technical management escalations in line with company procedure and case excellence policy. - Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner. - Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence. - Provide technical point of contact for customers’ incidents. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs

Technical Support EngineerFull Time

• Job Details:- Supporting all types of computer users. - Solving hardware problems in PCs, POS, thermal printers, customer display, scanners, scales, printers, price checkers, and label printers. - Solving software issues in POS and all PCs (Windows, Office, Outlook, POS application, retail application) in Panda stores. - Acting as first-line support for Retail & POS applications - Configuring scales, POS and connected peripherals - Replacing spare parts as needed