Abdelrahman Oleimy

Account ManagerFull Time

• Job Details:-Handles new and old Enterprise and partnership accounts -Supports functions related to delivering information between different scopes of business (i.e development and marketing) -Aids in support to VIP clients job requirements -Perform regular online meetings with customers, communicate using chats, calls, and emails for prospective customers. -Handles customer inquiries in a courteous and professional manner. -Provide technical software support and nontechnical responsive and competent telephone support. -Ensure that all customer issues are resolved at the first instance, refer or escalate to seniors staff as a secondary solution to maintain customer satisfaction.

Bancassurance DTC opsFull Time

• Job Details:• Handle all day-to-day activities, sponsor’s requirements and customer’s queries. • Handling all external/internal communications of Bancassurance & Dtc. • Review and manage to debit the installments from customers account. • Reconcile the deducting amounts & transfers with Bancassurance partners & internal departments. • Meet partners to enhance productivity of campaigns, influence strategic development and strengthen relationships. • Responsible for the operational direction and achievements of Dtc. • Rethought operations and service initiatives. • Stakeholder management by managing and meeting expectations, addressing issues and fostering appropriate stakeholder involvement. • work on dashboard system as per industry standards and business requirements, and workflow system that was previously managed totally manual. • Lead the design, implementation, and maintenance of the Dtc database system. • Responsible for maintaining the relationships with sponsors and service providers. • Responsible for presentation of Dtc operation to sponsors and service providers.