Basic Info

Abdelrahman Samir

2 years

Menia Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service at International Center

Experience Details

Customer Service

Customer Service/Support

Entry Level

Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements, Fill job applications for Customers.


Company Details

International Center

EL Minia, Egypt

1-10 employees

Education

N/A

Feb 2017 to present (5 months)
Junior Accountant at Ahmed.M.Hussein Accountants,Auditors and tax exppert

Experience Details

Junior Accountant

Accounting/Finance

Entry Level

Preparing budgets, Auditing of companies transactions for each quarter and preparing the financial statements, providing advice to the decision makers about their financial crisis and how to solve it, preparing the payrolls accounting to some companies like Valeo, handling social insurance application to companies, preparing inspection report to International Air Transport Association (IATA)and making inspections to tourism and shipping companies, making periodic inventory system and finally I learned how to work on ERP system.


Company Details

Ahmed.M.Hussein Accountants,Auditors and tax exppert

Cairo, Egypt

1-10 employees

Telecommunications, Accounting and Auditing Services

N/A

Dec 2015 to Feb 2017 (1 year 2 months)
Customer service agent at Orange

Experience Details

Customer service agent

Customer Service/Support

Entry Level

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Handling angry customers and trying to solve their problems.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Www.mobinil.com

Sep 2015 to Dec 2015 (3 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Assiut University, Egypt

C / Good / 65 - 75%

N/A

N/A

Assiut University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mallawi elthanawya banen

Egypt

2009

A / Excellent / 85 -100%

N/A

mallawi elthanawya banen
2009

Certifications

Certificate details

. ICDL (International Computer Driving License).

Dec 2011

N/A

N/A

N/A

Basic Information About Windows and Microsoft Office.

Certificate details

Pathway to higher education

Jul 2011

4.05 out of 5

N/A

N/A

Cairo university

Managerial Approach.

Training and Courses

Training/Course Details

Business english , Business planning

Dec 2014

Berlitz Language Institution

. Berlitz Language Institution 26/10/2014 - 7/12/2014 Duration: 180 hours Business English Soft Skills 1. Report Writing 2. Communication Skills 3. Presentation Skills 4. Cope with Change 5. Time Management 6. Problem Solving Business Planning English As a Foreign Language Level 1-Level 4

Training/Course Details

Banking

Sep 2013

Bnque Du Caire

One month Training 1/9/2013 - 1/10/2013 Training at customer services and Loans Department.

Training/Course Details

Principle of Banking

Feb 2017

EBI (Egyptian Banking Institute)

1. Development of the Banking Sector 2. Bank Accounts and Deposits 3. Retail Banking Operations 4. Basic Communication Skills 5. Concepts of SME Banking and Tools of Finance 6. Team Work Concepts 7. Foreign Trade Finance Operations 8. Credit and Financial Analysis 9. Capital Market Structure and Operations 10. Written Communication, Professional Writing through CV and Interview Skills 11. Treasury Operation and Structure 12. Business Awareness: Etiquette at Workplace, Behavior and Attitude

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

. ICDL (International Computer Driving License).AccountingAccounting And Auditing ServicesAnalyticalArabicAuditing, Accounting And Consulting ServiceBankingBusiness English , Business PlanningCommunicatorCustomer ServiceCustomer Service AgentERPEducationEnglishFinanceFoot BallFrenchHard WorkerInitiativeInsuranceInteractiveInternetInternet SearchJunior AccountantListening To MusicMicrosoft Excel (advanced)Microsoft OutlookMicrosoft WordOrangePathway To Higher EducationPrinciple Of BankingReadingRunningSupportSwimmingTelecommunicationsWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel (advanced)

Microsoft Excel (advanced)

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

Less than 1 year

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

1-3 years

ERP

ERP

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Medium

:

Less than 1 year

Auditing, Accounting and consulting service

Auditing, Accounting and consulting service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Communicator, Hard worker, Initiative, Interactive

Online Presence

https://www.linkedin.com/profile/view?id=369723981&trk=hp-identity-photohttps://www.facebook.com/abdosamir2013

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