ABDULRAHMAN Ahmed

Retail Sales AssociateFull Time

• Job Details:Built and maintained positive relationships with customers to encourage repeat business. Outstanding performance that leads to exceeding target, KPI's and the reach the conversion rate ratio target. Manage Customer Relationships and Customer Service during and after the sale. Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement. Conduct training for new employees and explain to them the target, KPI'S , conversion rate, and cross-sell ratios. Help customers choose matching colors that suit Their decorations and extreme accuracy in giving the correct information about all products. Resolved customer queries using active listening and problem-solving skills. Developed strong product knowledge through ongoing training and self-initiated learning. Handled returns and exchanges with professionalism, maintaining customer trust and store reputation. Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes. Provided exceptional customer service, addressing queries and concerns with patience and understanding.