Abd elrahman Soliman metwaly

Call Center AgentFull Time

• Job Details:I worked for 3 projects a- Testy Pesty b- Etoile c- Manoucheh d- Burger king my tasks : first was taking inbound calls and receiving order from customers on apps like otlop/elmenus/akelni •Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports. like : Kpi-Client requests-managing the appropriate schedule for the team-Call Monitoring(quality) •Provides Feedback to the leader and supervisor on the team results and problems to ensure the team to be as good as possible