Basic Info

Abdelaziz Ali

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Travel Counselor at Expedia Ca.

Experience Details

Travel Counselor

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Expedia Ca. (multinational)

Cairo, Egypt

More than 1000 employees

Travel and Tourism

Expedia.Ca

Aug 2016 to present (1 year 5 months)
Offshore Customer service representative at ECCO Outsourcing

Experience Details

Offshore Customer service representative

Customer Service/Support

Experienced (Non-Manager)

Dealing with foreign customers and solving thier problems


Company Details

ECCO Outsourcing (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jul 2015 to Jul 2016 (1 year)

Education

Bachelor's Degree in law

Education Details

Bachelor's Degree

law

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
2013 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mubarak Secondary School

Egypt

2013

C / Good / 65 - 75%

N/A

Mubarak Secondary School
2013

Certifications

Certificate details

Experience Certificate

Jul 2016

N/A

N/A

N/A

ECCO Outsourcing

After working there for 1 year

TICO
Oct 2016

Certificate details

TICO

Oct 2016

N/A

N/A

N/A

TICO

N/A

Training and Courses

Training/Course Details

Soft Skills

Aug 2015

ECCO

Trained to serve customers in a professional way

Training/Course Details

Traveling Counseling

Sep 2016

Teleperformance

N/A

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicConsumer ServicesCustomer ServiceECCO OutsourcingEnglishExpedia Ca.Experience CertificateHard WorkerInnovativeLawMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordNegotiatorOffshore Customer Service RepresentativeProblem SolverProfessionalismSoft SkillsSupportTICOTourismTravelTravel And TourismTravel CounselorTravelingTraveling Counseling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Traveling

Traveling

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Negotiator, Problem Solver, Innovative

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