Abd El Rahman Samir Etman

Key Account ManagerFull Time

• Job Details:1- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition 2- Acquire a thorough understanding of key customer needs and requirements 3- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives 4- Ensure the correct products and services are delivered to customers in a timely manner 5- Serve as the link of communication between key customers and internal teams 6- Resolve any issues and problems faced by customers and deal with complaints to maintain trust 7- Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Head of Section & Visual Merchandiser (Retail) Full Time

• Job Details:▪ Liaising with teams such as buying, design and marketing to create design themes and plans, often months in advance, including window and in-store displays, signage and pricing concepts. ▪ Conducting research on current and future trends in design and lifestyle, and associated target market features. ▪ Meeting with business, sales managers and retail managers to discuss sales strategies. ▪ Identifying and sourcing props, fabrics, hardware and lighting. ▪ Maintaining a budget and negotiating with suppliers of visual materials. ▪ Working with architectural features of stores to maximize the available space. ▪ Creating visual merchandising packs to communicate visual guidelines including layout principles, visual dressings and signage - usually applies to those based in a head office. ▪ Visiting branches to coach in-store visual merchandising or sales teams to interpret the guidelines and training them in the execution of the visual concept. ▪ Assembling or dismantling visual displays in windows or in-store; ▪ Carrying out 'comp (comparison) shops' to maintain awareness of other retailers' visual merchandising concepts. ▪ Leading and motivating teams to complete displays to tight deadlines; ▪ Seeking feedback from colleagues and customers on the visual impact of displays and implementing changes.

- Directory QueFull Time

• Job Details:▪ Offer superior quality of Service to Etislat Egypt High Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. ▪ Providing High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn. ▪ Effectively manage large amounts of incoming calls ▪ Generate sales leads ▪ Identify and assess customers’ needs to achieve satisfaction ▪ Build sustainable relationships of trust through open and interactive communication ▪ Provide accurate, valid and complete information by using the right methods/tools ▪ Meet personal/team sales targets and call handling quotas ▪ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. ▪ Keep records of customer interactions, process customer accounts and file documents. ▪ Follow communication procedures, guidelines and policies. ▪ Take the extra mile to engage customers.