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Abdallah Hamdy Elsayed

IT Infrastructure & Operations Director

Cairo, Egypt
  • Information Technology (IT)
  • Operating Systems
  • Infrastructure
  • Technical Management
  • Unix

Work Experience

  • Technical Operations Department Manager at B.TECH

    Aug 2017 to present · 3 Years 1 Month
  • Infrastructure Systems Manager at Fawry Integrated Systems

    Jan 2015 to Jul 2017 · 2 Years 6 Months
  • System Engineer Manager at Fawry Banking

    Feb 2009 to Dec 2014 · 5 Years 10 Months
  • System Support Engineer at SUN Microsystems

    May 2007 to Jan 2009 · 1 Year 8 Months

Education

  • B.Sc. Computer and System Engineering in Computer Engineering

    Ain Shams University (ASU) - Egypt 1995 to 2000 · 5 Years
  • High School - Thanaweya Amma

    Alshefa - Egypt 1995

Achievments

- Revamping B.TECH's Infrastructure (Servers/storage and Network) in HQ's and Stores. - Creating & Implementing Incident, Request Fulfillment and Change Management Processes in B.TECH. - Implementation and Operation of B.TECH's Service Desk. - eMail Migration to Office365 in B.TECH. - Implementing & Operating a Centralized Printing Solution in B.TECH. - Implementing & Operating a Traffic Analysis Solution in B.TECH's stores. - Building and Operating Fawry's Data center

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Skills
Tools and Fields of Expertise

  • Information Technology (IT)
  • Operating Systems
  • Infrastructure
  • Technical Management
  • Unix
  • System Administration
  • Management
  • Personnel Management
  • Infrastructure Management
  • Communication
  • Microsoft Windows
  • Conflict Resolution
  • Vendor Management
  • Linux

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • IT4IT Foundation

    The Open Group · 2017
  • ITIL® Certificate in Managing Across Lifecycle (MALC)

    EXIN · 2017
  • ITIL® Expert Certificate in IT Service Management

    EXIN · 2017
  • ITIL® Intermediate Certificate in IT Service Design

    EXIN · 2016
  • ITIL® Intermediate Qualification: Service Strategy Certificate

    EXIN · 2016
  • ITIL® Intermediate Qualification: Service Transition Certificate

    2016
  • ITIL® Intermediate Certificate in IT Continual Service Improvement

    EXIN · 2016
  • ITIL® Intermediate Qualification: Service Operation Certificate

    EXIN · 2016
  • ITIL® Foundation Certificate in IT Service Management

    EXIN · 2015
  • ITIL Foundations

    Self Study · 2015
  • IBM DS8000 Storage for System z

    Education · 2014
  • Redhat System and Network Administrator

    New Horizon · 2006
  • Solaris Certified system administration for Solaris 8 Operating Environment

    SUN Microsystems · 2005
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