Abdallah Hamdy Elsayed

IT Services & Support HeadFull Time

• Job Details:• Oversee the IT Service Management (ITSM) framework, ensuring it aligns with business needs. • Lead the Application Support team to maintain high availability and performance of critical applications. • Manage IT Monitoring and Service Desk teams to deliver high-quality support services. • Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to ensure service excellence. • Implement and oversee incident, problem, change, and release management processes. • Drive continuous improvement initiatives to enhance service delivery and operational efficiency. • Collaborate with stakeholders across the organization to ensure IT services meet business requirements.

IT ManagerFull Time

• Job Details:Leading a team of engineers and technicians providing IT support to Amazon fulfilment centres.

Group IT Infrastructure HeadFull Time

• Job Details:Leading the Infrastructure unit managers (Hardware & Virtualization, Network & Security, System Administration, and Service Desk) and their teams of engineers and technicians to: • Design, implement, and operate the IT Infrastructure and internal IT in alignment with current business needs and future growth plans of the group. • Design and execute short- and long-term strategic plans in alignment with business objectives. • Set and monitor multi-million-pound budget and assets. • Manage and establish priorities for maintenance, design, development, and analysis of IT services. • Maintain quality control through establishing and maintaining policies and standards. • Perform feasibility studies for different new and upgrade projects, conversions, and improvements. • Manage contracts, vendor negotiations, and RFPs. • Create and improve the IT processes and SLAs in compliance with ITIL Service Management best practices. • Oversee the day-to-day technical operations, internal IT activities, and staff functions in HQs and 550+ branches.