Abdallah Mohamed Shehata

Customer Service SpecialistFull Time

• Job Details:▪︎Respond to customer inquiries in an accurate and timely manner via phone, email, or website,Identify customer needs Help customers use specific features,Analyze and report product malfunctions. ▪︎Update the organization's internal databases and document technical issues and discussions with customers,Monitor complaints Customers on social media and reach out to provide assistance. ▪︎Share feature requests and effective solutions with the team. Inform customers about new features and functionality. Follow up with customers to ensure their issues are resolved. ▪︎Collect customer feedback and share it with production, sales, and marketing departments. Assist in training new customer support representatives.

Customer Service SpecialistFull Time

• Job Details:▪︎Maintaining a positive, empathetic and professional attitude toward customers at all times. ▪︎Responding promptly to customer inquiries. Communicating with customers through various channels. ▪︎Acknowledging and resolving customer complaints, Knowing our products inside and out so that you can answer questions,Processing orders, forms, applications, and requests. Keeping. ▪︎records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process, Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

Market Research AnalystFull Time

• Job Details:▪︎Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations Understand business objectives and design surveys to discover ▪︎prospective customers’ preferences Compile and analyze statistical data using modern and traditional. ▪︎methods to collect it Perform valid and reliable market research SWOT analysis Interpret data, formulate reports and make recommendations Use online market research and catalogue findings to databases Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct ▪︎Remain fully informed on market trends, other parties researches and implement best practices