Abdallah Mohamed Elmaddah
Guest experience manager at McDonald's Egypt
Faisal, Giza, EgyptWork Experience
Guest experience managerFull Time
McDonald's Egypt
Sep 2020 - Present -4 yrs, 11 months
Egypt , Dakahlia
- Job Details:Managing the Guests journey through their visit, providing the WOW service and creating feel good moments, leading and Supervising the lobby staff and analyzing the sales data of the new promotions.
Customer Service RepresentativeFull Time
Vodafone UK
Feb 2020 - Jun 2020 -4 months
Egypt , Cairo
- Job Details:Answering phone calls and supporting the United kingdom customers, handling complaints and financial issues.
Education
Bachelor's Degree in Tourism and Hotels college
Mansoura UniversityJan 2018
Achievements
* Setting new procedures with dealing with Customers (New customers procedure). * Developing the mindset of the Lobby staff through training programs. * Creating and designing the "McMagazine": a magazine that includes promotions, McDonald's history and more... * Supervising the Women's day event in McDonald's (International event). * Raising the promotions sales by providing plans and making session with service team.
Languages
English
Fluent
Training & Certifications
Airport Certification
Cairo international Airport·2017