Abdallah Mohamed Kamal
Customer Care Representative
Giza, Giza, EgyptWork Experience
Customer Care RepresentativeFull Time
Vodafone UK
Oct 2019 - Jul 2020 -9 months
Egypt
- Job Details:- handle customer complaints. - maintain a positive empathetic and professional attitude towards customers at all times. - Ensure customer satisfaction and provide professional customer support
IT Help DeskFull Time
CompuME
May 2019 - Jul 2019 -2 months
- Job Details:- Perform troubleshooting through diagnostic techniques (software - hardware) - Follow-up and update customer status and information. - Pass on any feedback or suggestions by customers to the appropriate internal team
Technical Support AgentFull Time
Xceed/Telecom Egypt
Feb 2019 - Mar 2019 -1 month
- Job Details:- Troubleshooting customers internet related problems. - talk clients through a series of actions over the phone to help resolve issues
Education
Bachelor's Degree in Management Information System
High Institute Of Computers and InformationJan 2017
Skills
Languages
Arabic
FluentEnglish
AdvancedRussian
Intermediate
Training & Certifications
Technical Support
Xceed·2019Russian Courses
Russian Cultural Center·2019