Abdallah Anter salem

Technical Support EngineerFull Time

• Job Details:● provided a professional first technical point of contact for the customer. ● Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. ● Installed, modified, and repaired software and hardware to resolve technical issues. ● Provide updates as needed to the customer to meet performance objectives. ● ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process. ● perform technical escalations in line with company procedure. ● monitor systems, customer network security and products, and deal with alerts and events as appropriate ● Document all troubleshooting, and a case management actions via the electronic case management system. ● conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.