
Abdallah Hafez Alaa
Cabin Crew at Emirates Airline
Dubai, United Arab EmiratesWork Experience
Cabin CrewFull Time
Emirates Airline
Aug 2018 - Present -7 yrs
United Arab Emirates , Dubai
- Job Details:Providing exceptional customer service at the frontline of the brand, the responsibility of looking after and monitoring the safety, security and health of up to 600 passengers on long range and ultra-long range flights, task delegation, management and leadership of crew/colleagues, conflict resolution, and managing a demanding work schedule. Having a well-developed reaction time: high situational awareness is an essential skill required, whilst working in a confined space with multiple highly changing variables. Adapting to different situations and environments – high flexibility. Having effective time management, incorporation of a high level of team work, communication skills and cultural awareness. Working with a new team of colleagues every day, from up to 26 different countries. Duties also included; conducting professional meal services, organizing catering, security management, training and education of medical, safety and emergency procedures.
Marketing SpecialistFull Time
MindHolding for IT & Media
Feb 2018 - Jul 2018 -5 months
Egypt , Cairo
- Job Details:Designs, builds, and maintains social media presences. Measures and reports performance of all digital marketing campaigns and assesses against goals (KPIs).Collaborates with agencies and other partners providing an end-to-end customer experience across multiple channels and customer touch points. Evaluates innovation and emerging technologies.Plans and executes all web, database marketing, email, social media, and display advertising campaigns. Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising.Provide creative ideas for content marketing and update website and Ensure that the brand message is consistent.
Digital MarketerPart Time
Al Sahm - Financial Services
Feb 2017 - Mar 2018 -1 yr, 1 month
Egypt , Cairo
- Job Details:Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition. Maintains digital marketing staff by recruiting, selecting, orienting, and training employees. Identifies trends and insights and optimizes spend and performance based on the insights. Generating potential leads using social media platforms.
Education
Business & Marketing in Marketing
Cairo University (CU)Jan 2014 - Jan 2018 - 4 yr
Achievements
Najm Star - Emirates AirlineIn recognition of bringing the service personalityvalue of being thorough to life and for beinga role model to many colleagues.
Languages
Arabic
FluentEnglish
FluentSpanish
Intermediate
Training & Certifications
GoogleAdWords
Google·2017English
Cambridge Training colleage·2017Presentation and communication skills
SMC·2016Marketing
SMC University·2015