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Abdallah Hafez Alaa

Cabin Crew at Emirates Airline

Dubai, United Arab Emirates

Work Experience

  • Cabin CrewFull Time

    Emirates Airline

    Aug 2018 - Present -7 yrs

    United Arab Emirates , Dubai

    • Job Details:Providing exceptional customer service at the frontline of the brand, the responsibility of looking after and monitoring the safety, security and health of up to 600 passengers on long range and ultra-long range flights, task delegation, management and leadership of crew/colleagues, conflict resolution, and managing a demanding work schedule. Having a well-developed reaction time: high situational awareness is an essential skill required, whilst working in a confined space with multiple highly changing variables. Adapting to different situations and environments – high flexibility. Having effective time management, incorporation of a high level of team work, communication skills and cultural awareness. Working with a new team of colleagues every day, from up to 26 different countries. Duties also included; conducting professional meal services, organizing catering, security management, training and education of medical, safety and emergency procedures.
  • Marketing SpecialistFull Time

    MindHolding for IT & Media

    Feb 2018 - Jul 2018 -5 months

    Egypt , Cairo

    • Job Details:Designs, builds, and maintains social media presences. Measures and reports performance of all digital marketing campaigns and assesses against goals (KPIs).Collaborates with agencies and other partners providing an end-to-end customer experience across multiple channels and customer touch points. Evaluates innovation and emerging technologies.Plans and executes all web, database marketing, email, social media, and display advertising campaigns. Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising.Provide creative ideas for content marketing and update website and Ensure that the brand message is consistent.
  • Digital MarketerPart Time

    Al Sahm - Financial Services

    Feb 2017 - Mar 2018 -1 yr, 1 month

    Egypt , Cairo

    • Job Details:Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition. Maintains digital marketing staff by recruiting, selecting, orienting, and training employees. Identifies trends and insights and optimizes spend and performance based on the insights. Generating potential leads using social media platforms.
  • Education

    • Business & Marketing in Marketing

      Cairo University (CU)

      Jan 2014 - Jan 2018 - 4 yr

    Achievements

    Najm Star - Emirates AirlineIn recognition of bringing the service personalityvalue of being thorough to life and for beinga role model to many colleagues.

    Skills

    • Adobe Photoshop
    • Microsoft Word
    • Digital Marketing
    • Social Media
    • Marketing
    • Google Analytics
    • media

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • Spanish

      Intermediate

    Training & Certifications

    • GoogleAdWords

      Google·2017
    • English

      Cambridge Training colleage·2017
    • Presentation and communication skills

      SMC·2016
    • Marketing

      SMC University·2015
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